Petra Dispinzeri Email & Phone Number

London

FDM Group is a professional services provider with a focus on IT. Work on-site with prestigious industry-leading clients in industries including finance, media, aviation, insurance, government and not-for-profit. Using a tailored blend of specialist training and skills development, FDM bridges the gap and creates a smooth transition between taking a career.

London, United Kingdom

A driven person with an ability to learn quickly and a desire to succeed, delivering objectives by using my own initiative.A Management of Portfolios (MoPs) and Prince 2 qualified Portfolio (PMO) Portfolio Analyst, skilled in managing and working together with wide range of stakeholders to deliver objectives, managing governance and reporting, risks &.

London, United Kingdom

• Manage the end to end governance process for the Private Bank ensuring all programmes, new initiatives & consultancy requests follow RBS policies and guidelines and are aligned to P3M methodologies. Subject matter.
• Manage the Executive Portfolio Reporting – provide divisional update to Executive & Senior Management including Commercial, CPB & PB Exco and BWDC. Franchise contact for PB Portfolio Reporting.
• Lead support to Head of Portfolio to ensure accurate Risk Reporting – owning the production of monthly Risk reporting - consolidating information and presenting these at Review & Challenge forums, ensuring stakeholders.
• Undertake quality assurance checks on Programmes & Projects checking compliance to procedures / change methodologies ensuring status, risks, issues, dependencies, assumptions and milestone/outcome reporting meets RBS.
• Portfolio Planning- Lead support to Head of Portfolio in order to develop the 2018 MasterPlan for change ensuring alignment to the Bank’s overall strategy. Lead support to Head of Change & Portfolio to ensure the.
• Provide support to the Head of Portfolio to ensure change methodologies (P3M) are embedded by all Change staff

London, United Kingdom

• Responsible for managing the Change Request process on behalf of the Commercial & Private Banking Businesses (CPB) – identifying those change requests affecting the CPB, customers and processes, working together with.
• Managing the governance process in order to ensure change requests are tracked through governance within SLA.
• Represent the Commercial & Private Banking Division across the Group, ensuring the governance process is followed through by monitoring the approval process & attending Change Boards.
• Responsible for arranging communication materials within the CPB Frontline to ensure staff awareness of the changes by working together with the Businesses and the Project Teams
• Responsible for identifying and updating supporting/reference and process materials for CPB Businesses
• Proactively review the monthly Roadmap detailing the planned/upcoming implementation of change deliverables with the aim to provide support to the Divisional Implementation Manager to minimize impact on frontline

London, United Kingdom

• Responsible for delivering testing for the ISAs and Pre-notification of Service Fees Project – working together with Technology to ensure system changes meet the Business requirements. Undertaking live testing ( Back.
• Managing the Communication for the ISAs Project – managing the Project Working Group, arranging staff and customer comms ahead of implementation
• Responsible for producing various Project documentations
• Actively taking part in Project workshops- responsible for all preparation materials & issuing minutes
• Attending governance forums – providing update to stakeholders, managing action log and issuing Minutes
• Managing risks, issues and dependencies for ISAs and Pre-notification of Service Fees

London, United Kingdom

• Managing every day banking activity for Corporate customers
• Arranging money transfer between company accounts
• Responsible for opening and closing accounts
• Assisting customers with complaints and queries – logging & resolving complaints and queries ensuring excellent customer service

London, United Kingdom

• Various customer facing roles undertaken as a Customer Service Officer including: Service Quality Manager, Cashier, Front Desk Staff
• Ensuring excellent customer service within the branch, monitoring complaints and identifying trends, being proactive in rectifying and resolving as well as preventing it. Observing staff and providing feedback.
• Managing my Teller (till) ensuring no cash differences. Preparing cash ins & outs & foreign currency for customers and cash collections of the Branch. Providing support to the Chief Cashier in balancing the main.
• Achieving Branch Sale Targets