- Recording and accurately updating customer personal information, contact details, and payment data in the company’s database.-Keeping records of subscription plans, payment statuses, and billing cycles.- Recording details of potential customers and tracking engagement with sales teams for future follow-ups.-Recording feedback, complaints, and follow-up data to support service improvement efforts.

• Participated in the digitization of paper records and implemented electronic records management systems.• Addressed client queries and concerns promptly, ensuring high levels of customer satisfaction.• Provided excellent customer care by responding to inquiries and requests for information.• Maintained organized filing system to facilitate easy retrieval of documents.• Assisted with record management system implementation and maintenance to streamline operations.• Assisted the Administration by organizing training sessions, contacting clients attending the sessions and also collecting feedback • Created Customer Database

- I operated statistical and database management software to help with data entry, collaboration between teams, and compiling reports.- I performed filing, maintenance, and retrieval of necessary office documents.- I opened new employee files as needed and made sure to follow the records retention policy.- I used QuickBooks to identify and resolve inconsistencies, deficiencies, and discrepancies in accounting documentation.- I created and implemented procedures for records retention, including accessibility, indexing, and storage.- I made sure that documents and information were kept secure.- I managed incoming and outgoing mail effectively.- I classified and indexed records.- I trained new employees who joined the company.- I also participated in the recruitment of new employees.

I conducted research and analyzed data, and then submitted reports detailing my findings. I collected data from more than 50 law courts in Kenya, and compiled, inputted and reported program data for senior managers and regulatory submissions. Additionally, I managed complex calendars and arranged travel.

I was responsible for overseeing the operations of the store and ensuring customer satisfaction. This involved managing logistics and keeping track of all incoming and outgoing inventory. I also handled payroll for all casual workers and maintained an attendance register for all employees. In addition, I used QuickBooks software to record and classify all financial data to maintain complete financial records. Dealing with customer queries and complaints was also part of my job. Lastly, I managed company assets to ensure they were properly maintained.

-I have updated and maintained the archives file movement register and conducted a survey and appraisal of records. I also performed weeding of obsolete records and registered new case files using the Judiciary Case Tracking System (CTS). This helped in tracking the case from initiation to disposition.In addition, I aided litigants and members of the public to access court services and established an indexing system for easier retrieval. I managed mail and prepared reports using Microsoft Excel sheets on the court files available in court.I also replaced old file covers with new ones for their preservation and assisted in the reproduction of documents, such as printing and photocopying.