Petros Papadopoulos Email & Phone Number

Charlton, MA, US

Boston, Massachusetts, United States

• Provide excellent customer service by understanding client needs, setting clear expectations, and delivering timely solutions. Maintain consistent communication with clients through regular progress updates and.
• Prioritize and triage incidents and requests to ensure timely resolution of issues.
• Administer and maintain Microsoft Office 365 environments, including Exchange, SharePoint, OneDrive, and Teams, while troubleshooting and ensuring service functionality.
• Manage and onboard Windows, macOS, iOS, and Android devices using Microsoft Intune. Configure and deploy apps, settings, and compliance policies to meet business and security needs.
• Develop and implement Azure Conditional Access policies based on user risk, device status, and multi-factor authentication to secure access.
• Utilize PowerShell to manage Microsoft 365 and Azure services efficiently.

Boston, Massachusetts, United States

• Taught over 1000 K-8 students climate science and human impacts on the environment over the course of 6 months
• Created and refined noise and light pollution lessons and materials for the first grade, widening the reach of environmental sustainability education by offering additional curriculum to prospective schools
• Recognized improvements could be made to internal information security, and took initiative by providing education and tutoring to colleagues on password safety
• Implemented organization wide password management policy using password managers along with mandating 2FA on SSO applications to increase internal password and information security

Ridgefield, CT

• Implemented responsible, sustainable practices for an organic community-supported farm, creating a replicable model to produce safe, nutritious products that respect soil, animals, and people.
• Winnowed ecoregion59 wildflower seeds using Winnow Wizard. Furrowed and laid worm castings to plant seedlings in soil beds. Harvested, washed, and stored/packed produce. Repaired fences, fed livestock, and weeded plant.

Boston, Massachusetts, United States

• Created a data collection tool in Python to scrape venue details of public establishments in and around Boston from the Foursquare Places API, which was used to collect data for the Places of Interest dataset as part.
• Implemented fault tolerance in the scraping tool by continuously saving the data collection progress such that in the event of needing to restart the scraper due to a crash, it continues where it left off, saving time.

Greater New York City Area

• Automated new features and tests for C9 Trader application, Cloud9 Technologies’ flagship voice product, using Python and Robot Framework
• Improved existing test automation code to significantly increase test run time and stability, ensuring quality on-time biweekly feature releases for the Cloud9 Voice Trader application over the course of 6 months
• Ran automation tests on the application, analyzed run reports daily, collaborated with members of frontend, backend, devops, and qa teams to investigate bugs, and reported found issues to product
• Wrote documentation on guidelines for automation code structure for current and future engineers to reference, improving the consistency of test structure and quality