I lead the global talented Customer Success and Renewals teams working with our 800+ enterprise, university and government customers.Hack The Box is the #1 cybersecurity upskilling platform, providing individuals, businesses and universities the tools they need to continuously improve their cybersecurity capabilities — all in one place.

Cutover is the SaaS leader in Work Orchestration and Observability. We enable teams to plan, orchestrate, and analyze complex work faster and smarter, from software releases and large transformation projects, to operational resilience, product failover and cloud native migration events. We are backed by Index Ventures and have a set of world class clients.COME JOIN US AS WE BUILD AND GROW THIS CATEGORY!!

-Set up the NYC office for Qualtrics-Built the NYC-based Customer Success team (hired 6 CSMs) to advise large enterprises on their Experience Management (XM) strategy!-Commercial responsibility (retention + expansion) of NorthEast region comprising of 150+ clients with $40m+ in ARR-As a member of the NorAm CS LT, I led competitive intel initiatives, created leveling-up and executive engagement playbooks, and supported employee engagement improvements.Qualtrics is the platform that the world’s most iconic companies use to close experience gaps and deliver breakthrough results. The XM Platform makes it simple for any organization to collect, understand, and take action on experience data (X-data)—the beliefs, emotions, and sentiments of customers and employees. Over 9,000 enterprises worldwide, including half of the Fortune 100 and 99 of the top 100 business schools rely on Qualtrics technology.Qualtrics makes software to help turn customers into fanatics, products into obsessions, employees into ambassadors, and brands into religions!

-Led a team of data scientists and XM strategy consultants that work, on a project basis, with Fortune 500 companies to synthesize and analyze experience, operational and financial data, and uncover actionable insights that drive business outcomes-Responsible for selling new project engagements, scaling the team via new hiring and establishing a partner network, advising in contracted client engagements, and overall team operations. Also supporting with new software sales and existing client retention through specialized project work-In just 3 months, advised three of US top 5 banks, a top US retailer and two EMEA retail brands on uncovering drivers of key experience metrics and linking experience data to financial outcomes

-Co-led the Financial Services practice advising FS clients on best practices around setting up and scaling a customer experience program, supporting new software sales, and creating thought leadership collateral to enable the broader Professional Services ecosystem-President’s Club 2018-Headed a multi-million dollar Customer Experience program implemention for a top 5 US financial institution impacting millions of end customers and 150k technology users. Engaged with a team of 80 stakeholders, managed a team of 10 Medallians and subcontractors, advised on best practices for sampling, process management, and customer retention workflows-Managed a team of 6 direct reports supporting $10m of software

-Headed a multi-million dollar Customer Experience program implemention for a top 5 US financial institution impacting millions of end customers and 150k technology users. Engaged with a team of 80 stakeholders, managed a team of 10 Medallians and subcontractors, advised on best practices for sampling, process management, and customer retention workflows-Led a multi-million dollar Voice of Employee program implementation for a global top 3 car rental company with impact on 50,000 employees worldwide

-Got promoted twice in less than 2 years, one of the fastest performance-based promotion pathsManager: June 2016 - March 2018Sr Analyst: July 2015 - May 2016Analyst: September 2014 - June 2015-Led a high profile, technically complex 3,000hr project implementation for one of the UK’s top 3 providers of broadband, phone and TV services, managing a mixed (Medallia & Partners) team of 6 Analysts and a number of senior stakeholders-Scored 10/10 in all client satisfaction metrics while managing a project implementation for a Scandinavian Telco client-Completed 6 multi-country implementation projects in Telco and Financial Services working with various stakeholders in less than 1 year

-Ranked in the top 1% of the EMEA Analyst class; member of the Power, Utilities & Energy investment banking team-Advised a major British Utility on its acquisition of a vertically integrated energy business in Great Britain; performed merger modelling, pro-forma and A/D analysis-Advised Public Power Corporation (PPC) of Greece on the sale of a 66% stake in the wholly-owned electricity transmission system operator (ongoing)

-Managed classified military correspondence for major bases in islands throughout Greece-Reported to a higher-ranked officer on behalf of a squad of soldiers regarding military personnel issues on a daily basis

-Advised the Hellenic Republic regarding privatization of the portfolio of 37 Regional Airports, one of the largest ever infrastructure deals in Greece: updated the valuation model and researched a universe of investors (ongoing)-Advised the Hellenic Republic regarding development plans and privatization of the 620-hectare Hellinikon property, one of the largest ever real estate deals in Greece: analyzed personnel and real estate data and produced strategic discussion materials-Advised Portuguese bank BCP Millennium for the sale of its business arm in Greece to Piraeus Bank: assisted in the market sounding exercise and prepared data analysis, strategic reports and process documentation

-Prepared, as part of the focused Hellenic geography investment banking team, replies to 3 Requests for Proposals announced by the Greek State for the privatization of State-owned assets-Produced numerous reports and company profiles on large corporations across a range of industries in the Greek market-Built a unique VBA model to monitor corporate exposures of the entire (20+ persons) Greek-based Global Banking team and received positive feedback from the bank’s Senior Management to introduce the model to other divisions

-Analyzed statistical data for more than 4,000 long-only equity investment funds, exclusively creating reports used by the management team-Marketed Belgrave’s long-only equity investment funds for the first time to more than 100 financial institutions (private banks, family offices) around Europe

-Designed, programmed and fabricated a portable potentiostat (biomedical research prototype) as part of a patented biosensor measuring vitamin D levels in human blood; authored an Honors Thesis interpreting research results

-Guided 25 electrical engineering students through 8 week-long laboratory design problems, developing strong interpersonal skills