Mike Petruccelli Email & Phone Number

Niles, Il

Product Portfolio Management, Feature Requirement and Product Definition, Charter Creation and Technical Requirements, “Voice of the Customer” Expertise, Cross-Vertical Productization (Podcasting, Lavaliers, Headsets, Live Microphones, USB Microphones), Various Microphone Transducer Product Implementation (Condenser, Dynamic MEMS), Quality Process Approvals for both Corporate Quality and Supplier Quality, Cross Functional Communication and Team Building, In-field and Internal Alpha/Beta Testing, Market Research and In-field visitation (Live Events, Event Production, Sports Broadcast, ENG), Sales Analysis and Reporting, NPI/DPN Analysis, SKU Rationalization, PLM and LCM/MOL Approval and Reviews, Product Launch Training Deliverables, Go-To Market Product Deliverables, Trade Show Attendance and On Floor Product Interviews (NAMM, AES, NAB, PEPCOM), Press Interviews, In-Field Marketing Video Assistance, In-Studio Prototype Listening and Evaluation, Microphone Accessorial and Mounting Evaluations, SKU Rationalization Approvals, UX Software Workflow Requirements and DSP Feature Set Analysis, Interviewing Intern Candidates. Successes: Multiple Launches for Varying Vertical Markets in Audio, DL4 NAMM TEC Awards Nominee 2022, UL4 Sound and Contractor Best in Show NAB 2023, UL4 NAMM Tec Finalist NAMM 2024, WL18Xm Lavalier Sound and Contractor Best in Show at InfoComm 2024 ***Please see Product Page Links above for all launches on which I was involved.***

Niles, Il

LCM/MOL Processing, New Product Introduction in SAP (Operation Introduction of New SKUs, Process overseeing and approval, SKU setups and Regional Business Organizational Setup, Product Setup Info, etc.), Discontinuation Product Notifications (Process overseeing in SAP Cenit Connect/SAP ERP, Multi-Departmental Communications, S&OP reviews), Marketing Data Label Processing and Data Entry, Weekly Meeting Notations, Quality issue tracking and weekly quality meeting attendance, SKU Rationalization analysis on low running SKUs, Maintenance of all back end SAP data entry for all ongoing projects in development, Product Hierarchy Creation and Implementation, Daily Troubleshooting in SAP, Alpha/Beta/Production Shipping for all Developmental Teams, Wireless System Ticketing and Updates (JIRA), Line Review Analysis for all Wireless Accessorial Products, Visual Packaging Update, and PM for the Shure VPH Broadcast Handle. Successes: Removed 50% of open discontinuations in my tenure with +5 year backlog history, assisted with creation of new DPN process, Full Revision of Marketing Coordinator Documentation Handbook.

Niles, Il

Customer Service Communications via Phone, Email, and Chat, Multiple Order Entry Processes (General Purchasing, Internal Order Entry, Industry Accommodation, and Associate Order Entry), Accounts/Relationship Management for multiple Marketing Representatives (Southern East Coast Southern California, and Great Plains Region), RMA / Returns Processing, Credit Approvals, Technical Troubleshooting for multiple end users across Varying Customer Bases (Live Sound, Conferencing, Novice Audio End Users, Education, etc.), Cross Functional discussion with Sales Team/Credit/Returns Teams for Specified Approvals, Attendance and On Floor Product Interviews (AES, Sweetwater GearFest) On call listening with Applications Team, New CS Team Member training, High Volume Call Intake and Multi-tasking between Live Call and Chat Communications, Frequently Tested and Implemented Knowledge of ISO Documentation Processes, Developed Expertise of Shure Microphone/Wireless/Conferencing/Listening Portfolios. Successes: Sole Order Entry Point Person for Internal Customer Orders from 2011-2014, Assisted with Creation of Centralized Documentation Template for Order Entry (major workflow improvement), Positive Reviews on Relationship and Account Management with Marketing Representatives, Select member of CS team to assist Online Chat Communications when initiated, Multiple Contributions to the Shure Blog on various topics.

Rosemont, Il

Phone/Email Customer Service, Customs clearance authorization, Customer Assistance and Troubleshooting, Export accounts management (China Export Shipping), Order Data Entry, West Coast Import Bookings (Norfolk Southern, BNSF, CN Rail)

Athens, Oh

Edited Lewis Carroll's "Through The Looking Glass" audiobook for the "Wired for Books" audio program. I applied different sound effects and performed some organization and clean up work in various Pro Tools' sessions.

Athens, Ohio

I assisted producer Josh Antonuccio for varying recording projects. My duties were to help with set ups and set down, provide any needs for the bands and helped Josh with whatever needed to be done for multiple sessions.