At 9AI-Labs, we’re on a mission to harness the power of AI to redefine how businesses operate. Our newest solution? An AI automation agent tailored for car dealerships, designed to supercharge customer interactions and streamline operations. As we continue to innovate, I'm keen to collaborate with industry leaders, tech enthusiasts, and anyone excited about the AI-driven future.

• Oversight and accountable for customer insight worth ~25 mill NOK annually• Responsible for delivering results and actionable data for +50 companies annualy• Managing a team of four ensuring employee success and customer satisfaction in every aspect

As Head of Professional Services Norway I am leading a team for developing the business by offering action-oriented insights and solutions enabling us to create an even stronger bond with our customers. The team consists of insight consultants and a technical project manager conducting research projects, including analysis, reporting and delivering action-focused insights.Responsibilities:• Responsible for the consulting departments operations. i.e., planning resources to ensure… Show more As Head of Professional Services Norway I am leading a team for developing the business by offering action-oriented insights and solutions enabling us to create an even stronger bond with our customers. The team consists of insight consultants and a technical project manager conducting research projects, including analysis, reporting and delivering action-focused insights.Responsibilities:• Responsible for the consulting departments operations. i.e., planning resources to ensure delivery, high quality and customer satisfaction• Development of employees and customer offering• Reaching team’s overall goals and KPI’s• Manage costs budget for the team• Ensure that the deliveries of the team are in line with Netigate’s overall offering within Employee Experience, Customer Experience, and Market research• Contribute to the development of Netigate’s offer within Employee Experience, Customer experience, and Market research by assigning local representatives Show less

As an Insight Consultant I work with several customers fulfilling different types of customer needs. Mainly focusing on customer satisfaction and customer loyalty. By analyzing survey data I help point out specific targets for companies to focus on to reach higher loyalty and satisfaction levels, which is likely to increase revenue. Daily work:- Business insights and analytics- Project management- Setting up measureable and custom-made customer surveys to fulfill the… Show more As an Insight Consultant I work with several customers fulfilling different types of customer needs. Mainly focusing on customer satisfaction and customer loyalty. By analyzing survey data I help point out specific targets for companies to focus on to reach higher loyalty and satisfaction levels, which is likely to increase revenue. Daily work:- Business insights and analytics- Project management- Setting up measureable and custom-made customer surveys to fulfill the customers needs- Gathering relevant data through customer surveys- Providing reports and course of action- Workshops/Courses Show less

Responsible for creating engaging dialogue in our social channels to build a strong brand and create a good customer experience that motivates customers to take action.Additional work:- Further develop customer service in social media together with relevant people from marketing and communication.- Responsible for establishing a working methodology for generating sales and leads in social media- Customer care towards inquiries in social media within the fields of pension… Show more Responsible for creating engaging dialogue in our social channels to build a strong brand and create a good customer experience that motivates customers to take action.Additional work:- Further develop customer service in social media together with relevant people from marketing and communication.- Responsible for establishing a working methodology for generating sales and leads in social media- Customer care towards inquiries in social media within the fields of pension, savings and sustainability- Initiate and develop engaging and relevant content based on customer insight Show less

Financial advice, insight, sales, service, conservation and assistance in pension and savings on phone/mail. Responsible for customer service on Facebook in the fields of pension, savings, investment and sustainability.Additional work:Working temporary as Community Manager for the marketing department

Customer advice, sales, service, conservation and active follow-up of new and existing customers on chat, robot chat, email, and with the main responsibility for customer follow-up on Facebook.Additional work: - Assisting with troubleshooting for Storebrand's new web solution(Sales process) for purchase and sales of insurances. - Assisting with the implementation and maintenance of Storebrand's chatrobot(AI).

Customer advice, sales, service, conservation and active follow-up of new and existing customers on chat, robot chat and email.

Promoting and sampling merchandise from Nova Vistas collaborators. Such as Samsung, Wasa and Freia.

Customer service and retail