• Manage various projects (e.g., process improvement, software implementation, health equity) from conceptualization until implementation, requiring expertise in change management/how to change human behavior; support the development of project plans, timelines, and schedules; provide status updates to senior leaders/administration.o Led efforts to develop and implement a brand new COVID-19 policy, ensuring the safety of 300 staff and 3K students across ~50 facilities; reviewed CDC recommendations, along with the Texas Health Department guidelines for inputs; facilitated training to ensure staff were aware of the new policy; monitor and enforce compliance with policy.o Spearhead various projects to increase program enrollment (e.g., revising enrollment requirements), resulting in a ~40% increase in enrollment over the course of one academic/calendar year.o Oversee various health equity efforts, supporting initiatives that bridge gaps in health resources for underserved populations.• Identified as super user of new agency-wide software; facilitate training for 300 end users; assist with the identification of bugs, and specific configurations.• Lead compliance efforts: audit 500+ annual internal records to ensure adherence to federal regulations (e.g., childcare licensing, Office of Head Start Federal Program); maintain and update 400+ annual medical records.• Establish, build, and maintain relationships with various stakeholders (e.g., health clinics, hospitals, other nonprofit organizations), resulting in the ability to access additional resources and services needed for children and families.• Plan, develop, and deliver 12+ annual training sessions and orientations for parents, children, and greater community. • Manage a team of Health Assistants; facilitate onboarding and ongoing training efforts; ensure consistent professional development opportunities; provide feedback and annual performance evaluations.

• Provided exemplary customer service to 75 daily patients, visitors, and staff.• Ensured compliance with various privacy regulations (e.g., HIPAA) by following proper visitor identification protocols.• Resolved 10 daily patient nutrition complaints and issues, and escalated, as necessary.

• Conducted needs assessments and other analyses to identify gaps and opportunities for program expansion; developed detailed reports encapsulating information related to gaps, and provided reports to senior leaders, along with recommended solutions.• Coordinated various projects throughout the entire project lifecycle:o Assisted with a data management and migration project, ensuring no data was lost.o Collaborated on the implementation and innovation of four health and wellness activities and programs, which impacted ~300 people annually; scheduled and assigned facilitators for wellness exercise classes; supported diabetes management programs.