Petya Mutafchieva Email & Phone Number

Sofia, Sofia City, Bulgaria

Sofia

• Manages escalated requests to determine if prioritization is needed• Responsible to conduct a Quarterly review of the Account Profile Database and make necessary updates.• Serves as the Single Point of Contact (SPoC) to the Account and Account Business Operations Executive (ABOE) for any issues or internal/customer escalations that may arise relating to all SRM requests. This includes being the named owner on NSSR requests for accounts under their direction.• Ensures corporate Quality Assurance (QA) processes and tools are maintained/updated and all outgoing customer documentation meets DXC Technology Standards• Manages Go-to-Green plans and actions• Identifies process improvement initiatives• Participates in account implementation activities to understand unique business and tooling aspects in relation to the agreement with the customer • Attends monthly (or as needed) Account Review Meetings (Internal or Customer Facing)• Supports the delivery/distribution of reports to Customer, DXC Technology and Supplier stakeholders• Manages account SLA/SLO • Manage client driven approval time

Sofia

- Customer support of the HP external German customers;- Handling of standard and non-standard customer requests and creating of proposals;- Managing the end-to-end non standard service process, from receipt of a customer request through proposal, acceptance, delivery implementation and closing of requests; - Coordination of HP delivery teams and working with Account Delivery and Project Managers;- Work with client manager(s) to scope and qualify new service requests, prepare proposals to sell HP capability; - Ensures the solution and business case is satisfactorily defined and accepted by the customer; - Analysis non-standard service requests and HP proposals; - Builds effective linkages within the HP organizations and other accounts; - Establishes and ensures that appropriate Quality Assurance processes are maintained; - Meets all relevant SLAs - Leadership and motivational skills in large complex & virtual, cross-cultural teams; - Ability to cope with peak workloads, short deadlines, and significant pressure;

Sofia

- Take care of procurement requests coming from Account teams, delivery Managers and end customers (received by mail or pulled from dedicated tools)- Coordinate and execute quote requests coming from the account team or the client - Maintain/ update supplier base information - Place purchase orders on to suppliers, expedite and coordinate deliveries (working with suppliers and requestors) - Handle reverse logistics, wrong shipments, claims, invoice reconciliation

Sofia

- Raise purchase orders to required quality in a timely manner to achieve turn around time targets - Liaise with suppliers to collect quotation and other documentation where required - Expedite and coordinate deliveries (working with suppliers and requestors) - Handle reverse logistics, wrong shipments, claims, invoice reconciliation - Working towards process/cooperation improvement between the requestors and vendors

Sofia

- assists Buyers in the research and preparation of specifications and requests for quotations of prices - examines reference books and catalogs to find products which meet departmental specifications - maintains records and prepares documents and reports such as departmental fuel usage - Compares costs and evaluates the quality and suitability of supplies, materials and equipment- Interviews and corresponds with vendors; keeps informed of new products and market conditions and trends.

Bachelor Degree, Bachelor Degree In Finance

Activities and Societies: Economy, Corporate Finances, Bank Accounting, Financial accounting, Public Finances, Statistic,Management.

High School, German