Patrick Evanson Email & Phone Number

Kirkland, Wa, Us

Arlington, Virginia, Us

Directed the company’s localization department in completing both government contracts and commercial enterprise, achieving 100% revenue growth in the first year.Orchestrated training initiatives focused on enhancing leadership skills, communication strategies, and cross-cultural competency within my team and interdepartmentally.Implemented new methodologies and technologies to improve operational efficiency by 15% and to increase overall gross profit margin by 10%.

Glendale, California, Us

Managed accounts worth over $10m in annual revenue for a leader in U.S. healthcare translation and interpreting—integrating and innovating operations, technology and staff during mergers within the BIG Language family.Coached and mentored an internal operations team of 30 managers, linguists, and technical leads, resulting in elimination of inefficiencies and a 20% improvement in CSAT scores.Developed a strategic plan to streamline workflows and reorganize teams to create production hubs, contributing to a 20% increase in productivity and 15% increase in profit margin.

Boston, Ma, Us

Directed operations by leading teams, enhancing processes, and developing service offerings to ensure high quality and timeliness of product deliveries, and enforcing adherence to ISO and budgetary guidelines.Transformed production workflows by implementing new a new SaaS solution, increasing customer satisfaction by 25% and seamlessly integrating AI products to reduce expenses.

Chalfont St Peter, Gb

Owned the operational component of the RWS/client relationship, ensuring that client requirements were captured and upheld. Oversaw revenue of over $8m annually in the regulated industry space. Led client meetings, status updates, and Quarterly and other Business Reviews.Built, mentored, and managed a cross-cultural project management team of 30 to ensure each of my life sciences accounts was appropriately staffed based on volume and complexity, while mitigating risk.

Mountain View, California, Us

Led the company's quality committee, responsible for scheduling and managing the annual ISO 9001:2015 and ISO 17100:2015 audits and maintaining and updating all quality documentation.Oversaw vendors and kept track of KPIs to lower internal costs and improve project profitability.

San Francisco, Ca, Us

Created quality control & LQA guidelines for a start-up’s translation work, assuring adherence to style guides and reviewing documents for errors, omissions and formatting errors.Managed translation tracking, invoicing and quality control for one of the largest software companies in the world. Responsible for human resources functions in a startup environment, including benefit plan oversight.

New York, Ny, Us

Managed the company's quality assurance department, supervising 50 full-time and freelance (gig worker) employees worldwide.Monitored projects from inception to completion to ensure error-free service and accurate translation products, developing company-wide operational procedures in support of that work.Supported the staff in new technical initiatives, leading training in computer-assisted translation tools and other software packages that became necessary in day-to-day operations.