All rounder

greeting customers in the café and efficiently determining their needs and interests. Regularly checking all café equipment to make sure it functions properlyOrdering, receiving and stocking items for the café including supplies that are retail items.Ensuring a healthy and safe environment and a friendly atmosphere by following sanitation regulations and organization standardsMaintains a clean work environmentListens to customer complaints and queries and addresses their concerns in an efficient yet friendly manner, and reports them to the City Manager without delayMultitasking effectively to take orders, prepare orders, and serve customers. Leads the team by exampleAnswers customer and channel partner (Zomato, Swiggy, etc) calls and provides accurate information in a professional mannerAssisting with other responsibilities as assigned by management (ODCs, classes, wholesale trainings, etc.)Maintains proper coverage and employeesschedules ensuring that store maintains customer service standards and employees adhere to meal breaks policyEnsures all cash handling procedures are upheld. Is accountable for store fundsPlans and execute all sales promotions effectively and efficiently. Briefs her/his team in effectivelyGuides fellow employees to follow all the standard operation procedures and sets an. example for the team by following standards by herself/himselfFollows and directs employees to follow store policies, procedures and adhere to merchandising and cleanliness standardsPromotes and practices safe work environment, reports potential safety hazards, operational inconsistencies and employee incidents to café manager. Documents employee incidents, accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment . advice staff on the best ways toresolve issues with clients and deliver excellent customer service

Seven steps of customer service.- Service checklist.- Always greet and welcome guests promptly in a warm and friendly manner.Always thank and give fond farewell to guests conveying anticipation for their next visit.Assist guest with table reservationsAssist guest while seating.Ensure guest are serviced within specified time.Has a good knowledge of menu and presentation standards.Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiqqutte.Able to answer any questions regarding menu and assist with menu selections.Able to anticipate any unexpected guest need and reacts promptly and tactfully.Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.Serve food courses and beverages to guests.Set tables according to type of event and service standards.Record transaction / orders in Point of Sales systems at the time of order.Communicate with the kitchen regarding any menu questions, the length of wait and product availability.Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.Check with guests to ensure satisfaction with each food course and beverages.Responsible for clearing, collecting and returning food and beverage items to proper area.Maintain cleanliness of work areas, china, glass, etc. throughout the shift.Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.Perform shift closing on the Point of sales terminal and tally cash and creditbcard settlements.Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.Ensures that restaurant brand standards and SOP's are consistently implemented.Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.Completes the daily responsibilities that are set for each individual shi

- Managing online delivery partner apps- Making hot and cold beverages as per sop.- Supervising the flow of rush and making the prp.- Assisting on wastage control measures.- Check list ! Pos, sop, vendors, coffee machine, meter reading, asset, guest area, breakage.- Expiry date audit.

- provide customer service with smile and greet with great energy by waving hands.- All inventories.- making Italian coffees, explain the menu and ingredients as per guest order.- multitasking on hot and cold beverages.