Application Support • Monitored the Helpdesk system and provided online and telephone application support in line with BCC’s guidelines and policies. • Attempted to analyse the cause of reported problems and either provided the client with a solution, a workaround, or escalate the issue. In the event that a new development be required raise a development request or WIP task for finding a solution. • Kept the client regularly and fully informed of progress if issues are unable to be resolved immediately. • Ensured the Account Director and the respective Account Manager was kept informed of all significant client support issues. • Maintained a comprehensive understanding of the BCC applications from a user’s perspective – how each function operates, the available options, the implications of certain fields, reporting options and formats, etc. • Undertook product demonstrations to internal staff.Software Specification, Testing and Documentation • Assisted the Account Managers to collect, collate and document requests from users for software modifications and enhancements. Prepared requirements specifications, participated in the design process, and reviewed development requests raised by clients. • Documented all development requests fully, paying particular attention to steps to reproduce errors, samples of required reports, reasons why a development change was required and reasons for the urgency of a development. • Participated in functional and software integration testing, with a particular emphasis on consistent behaviour and look and feel across the applications within each individual product. • Participated in user acceptance testing (UAT) for the Media suite of software products. • Liaised with the Media development team regarding bugs and other issues arising from testing. • SMI coding and operational tasks as requested by Account Managers.

Media Buyer (SC Johnson, Church and Dwight, ACT Tourism)• Media buying (offline and online)• TV buying and optimisation of campaigns in BCC• TV holdings and post reconciliation in BCC• Worked closely with Client Service Directors and Planners• Met with media owners regularly to discuss potential opportunities• Presented media recommendations to clients• Media implementation • Set up and optimised Facebook and Google campaigns• Reporting and post analysis

• All clients• Media planning (offline and online)• Media buying (offline and online)• Meet with media owners regularly to discuss potential opportunities• Present media recommendations to clients• Create media schedules for clients, and liaise re changes and approvals• Media implementation – material instructions, liaising with creative agencies etc• Responsible for monthly invoicing of media clients, checking proformas etc• Resolve account queries• Manage a media assistant

• Qantas account• Media buying – offline • Reporting – eg post analysis, final buys, POP reports, competitive, invoicing• Met with media owners regularly to discuss potential opportunities• Some planning – offline• Assisted account directors and account managers whenever necessaryAdditional points:• Managed APN and EYE outdoor long term holdings contracts• Managed 2GB radio long term holdings contract• Worked on MasterChef and Formula 1 sponsorships• Provided information and assistance for the successful Qantas pitch• Also worked on TV buys for MLC, Mortgage Choice and Claratyne

• Reckitt Benckiser account• Regional TV buying• Material instructions• TV post reconciliation• Reporting – eg post analysis, competitive• Loaded campaigns into BCC• Ran and checked proformas• Assisted account directors and account managers• Administrative tasks

• Analysed client team processes• Created workflow solutions• Presented workflow solutions to clients and internal staff• Managed developers to create online workflow hubs• Created training manuals and conducted training sessions for clients and internal staff• Participated in new business pitches• Provided ongoing management and support for all intranet developments

• Managed a portfolio of Acer resellers in West Australia• Managed direct client relationships• Achieved monthly sales targets• Provided after sales service• Kept abreast of the latest technologiesAdditional points:• Helped launch a new e-commerce platform