Roberto Santiago Email & Phone Number

Florianópolis, Santa Catarina

Product development and management through all stages of product creation and planning.Team leadership for project execution within the proposed scope.Active participation in the innovation ecosystem of Greater Florianópolis.

Systems Specialist (Systems Department), primarily responsible for SENAC Santa Catarina's ERP system, covering 27 units statewide.Facilitated SENAC's needs regarding integrations with other systems, collaborating with developers to ensure effective implementation of solutions, via APIs or as needed.Led system implementations and related contracts, ensuring efficiency and integrity of the ERP system used by SENAC.Analyzed and interpreted company needs to ensure ERP (MXM system) compliance with legal regulations and internal requirements.Acted as a knowledge multiplier about the MXM system, facilitating training and adoption by other SENAC employees.Responsible for managing access to the ERP system, ensuring information security and compliance with internal policies.ERP system administrator, serving as the primary contact for audits, providing information, and ensuring regulatory compliance.Developed skills in network infrastructure, contributing to the maintenance and optimization of the technological environment.Shared responsibility for Active Directory and access management, ensuring system security and integrity.Provided technical support and assistance to users of company-installed software, resolving reported issues to ensure program performance.Internet network monitoring, conducting periodic maintenance to keep equipment and systems operating efficiently.