Peyman Hashemi Email & Phone Number

Iran

Iran

For most of the thousands of customers, we had used our on-premises version. Our team’s responsibility was to maintain the servers and implement the HA/DR architectures and adapt the architecture to the customer’s infrastructure.Designed and implemented high availability and disaster recovery architectures for software. Troubleshot security issues (server hardening, OTP , SSL and VPN, DNS)Talk to customers’ over the phone or via email to provide solutions to technical problemsPerform diagnostic tests and troubleshooting to identify clients issuesDesign and maintain applications/websites for clients

Tehran Province, Iran

We communicated with customers by phone/email, and by showing the highest level of urgency, we solved customer problems in a timely mannerProvide remote support on the host and prevent network data loss, encryption productsDebugging system-level problems in a multi-vendor and multi-protocol network environment with high technical expertise in complex issuesWe assessed the severity of the issues and made sure they were prioritizedWork closely with sales teams to identify high-visibility customers and address their issues with priority.We documented all technical issues, analysis, and customer relations and succeeded from a documented and transparent documentWe worked with Mcafee Antivirus include ENS, DLP,ATP moduleWe were working with Bitdefender gravity zone Antivirus

I provided technical support services for about 50 desktops, laptops, printers, tablets, monitors, scanners, and other peripherals. Services included setting up the device, installing software, testing network connections, troubleshooting and repair servicesI used to create text and video documents to train and work with devicesWe worked with software like SQL-Inkdraw and Busler Camera

Associate'S Degree, Computer Software Engineering

Mcsa

Ccna

Network+