On-site at Toyota Material Handling

Led store team to achieve short term and long term sales goals, customer satisfaction and operational excellence in $1.2 million volume retail outlet.• Led team to achieve metrics goals above last year numbers and company goals • Brought store into compliance with company operational processes• Manage recruitment and onboarding of store team, assessing strengths and opportunities to achieve continued individual and team growth• Evaluate store performance based on product categories to communicate with corporate team on store needs and sales trends

• Work alongside store manager to achieve sales metrics goals• Act as Store Shrink Coach, leading loss prevention processes and initiatives. Store has surpassed shrink goals through both inventory sessions I have been involved in since starting position• Conduct interviews, aiding store manager in hiring decisions and training of new associates• Lead and direct all departments in visual merchandising and seasonal gameplans• Stay aware of current high demand product categories, ensuring stock levels are maintain and product is merchandised in highly visible locations• Involved in improved customer service scores obtained from customer service online surveys compared to last year

• Increase operation process effectiveness • Improved process of receiving and processing freight• Ensure clear communication with other department leadership to ensure effective product flow • Process defective product, vendor returns, and store transfers• Lead sales support team to create clean and effective work environment• Working to continuously improve organization and product flow as inventory fluctuates throughout the year• Keyholder position

• Footwear Sales Lead in Bloomington, IN store May 2012 - February 2014• Apparel Sales Lead in Naperville, IL store February 2014 – June 2014• Managed and coached associates to ensure customer service was top priority• Maintained visual and organizational standards including setting new floor plans and merchandising product from multiple vendors• Worked to maintain organization and efficiency of departments• Improved upon department processes including organization and freight processing• Ensured associates were up to date on current brand and product knowledge in order to better serve the customers needs

• Managed and led sales associates to provide excellent customer service• Acted as in-store trainer for on-boarding and new product information• Keyholder – responsible for open and close of store, including cash office duties• Involved in hiring process, including interviews and follow ups