-Delivered exceptional dining experiences to guests within a high-volume restaurant complete with storytelling and theming.-Provided prompt guest services with individualized needs.-Communicated effectively and efficiently with guests and kitchen staff regarding food allergies and special requests.-Followed health safety guidelines for food preparation and serving-Promoted a positive and more efficient workplace by going above and beyond to assist co-workers resulting in… Show more -Delivered exceptional dining experiences to guests within a high-volume restaurant complete with storytelling and theming.-Provided prompt guest services with individualized needs.-Communicated effectively and efficiently with guests and kitchen staff regarding food allergies and special requests.-Followed health safety guidelines for food preparation and serving-Promoted a positive and more efficient workplace by going above and beyond to assist co-workers resulting in improved teamwork, guest experiences and team morale.**Trainer: Hand selected by management to teach the Disney standard ofserving, which included training new hires, conducting and managingassessments and providing feedback to management on trainees. Show less

-Loaded and unloaded guests from attractions quickly and efficiently to enhance flow of guests through attraction.-Served as an ambassador for the organization when interacting with guests.-Ensured all equipment was properly maintained and operational at all times.-Provided exceptional customer service by addressing guest needs in a timely manner.-Managed and manipulated controls and tower position of attraction with attentiveness.-Monitored safety protocols throughout the… Show more -Loaded and unloaded guests from attractions quickly and efficiently to enhance flow of guests through attraction.-Served as an ambassador for the organization when interacting with guests.-Ensured all equipment was properly maintained and operational at all times.-Provided exceptional customer service by addressing guest needs in a timely manner.-Managed and manipulated controls and tower position of attraction with attentiveness.-Monitored safety protocols throughout the attraction to ensure compliance with regulations.-Worked swiftly to handle and resolve emergency situations to create a safe environment for guests and team members. Show less

-Maintained the Disney Brand by providing superior guest relationships with their favorite characters through storytelling.-Provided memorable guest experiences by using my extensive knowledgeof the park layouts, attractions, films, and characters, but most importantly my desire to make magical moments for our guests.-Ensured safety for both performers and guests across a variety of venues.-Responsible for organizing and ensuring safety and order by using my personal traits… Show more -Maintained the Disney Brand by providing superior guest relationships with their favorite characters through storytelling.-Provided memorable guest experiences by using my extensive knowledgeof the park layouts, attractions, films, and characters, but most importantly my desire to make magical moments for our guests.-Ensured safety for both performers and guests across a variety of venues.-Responsible for organizing and ensuring safety and order by using my personal traits, which include planning, time management, attention to detail, respectfulness and adaptability when impromptu situations occur.**Trainer: Trained character attendants with varying backgrounds and learning styles using classroom setting and hands-on learning. Identified strengths, weaknesses, and areas of improvement for their new role. Show less

Disney College Program-Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.-Greeted guests and guided them with information about Walt Disney World offers, experiences, and service while answering questions, giving directions, resolving visitor complaints and maintaining good public relations.-Ensured only valid ticket patrons proceeded through checkpoints and assisted with resolving any ticketing issues.

-Provided excellent customer service by responding to inquiries quickly and professionally.-Managed morning rush of customers daily with efficient, level headed customer service.-Memorized recipes for specialty coffee beverages and seasonal offerings.-Prepared and served coffee, espresso drinks, blended coffees and teas.-Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.-Recommended pastries and sandwiches to… Show more -Provided excellent customer service by responding to inquiries quickly and professionally.-Managed morning rush of customers daily with efficient, level headed customer service.-Memorized recipes for specialty coffee beverages and seasonal offerings.-Prepared and served coffee, espresso drinks, blended coffees and teas.-Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.-Recommended pastries and sandwiches to pair with customers' beverages.-Input orders into the point of sale system and handle customer payments.-Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.-Addressed and resolved customer concerns to maintain brand loyalty. Show less

-Managed more than fifty staff members in a single shift for a twenty screen theater complex.-Assigned leader for children's entertainment releases and events increating a fun and exciting environment through entertainment, decoration, and themed language training for all children/family style movie releases.-Completed thorough opening, closing and shift change functions to maintain operational standards each day.-Provided oversight and assisted with operations related to box… Show more -Managed more than fifty staff members in a single shift for a twenty screen theater complex.-Assigned leader for children's entertainment releases and events increating a fun and exciting environment through entertainment, decoration, and themed language training for all children/family style movie releases.-Completed thorough opening, closing and shift change functions to maintain operational standards each day.-Provided oversight and assisted with operations related to box office, online ticket orders, concessions, clean up staff, and projection operations.-Extensive experience in problem solving capabilities for both team member and guest related concerns.-Monitored employee attendance records, timekeeping, and payroll information.-Conducted interviews, performed scheduling tasks, and inventory ordering.-Supervised daily operations and shift schedules.-Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.-Mediated conflicts between employees and facilitated effective resolutions to disputes.-Performed accounting duties and maintained an accurate safe balance throughout the day.-Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.-Extensive technological experience with projection and audio equipmentused in cinema entertainment. Show less

-Supervised the front-end service team of over twenty staff members in a single shift by providing direction, assistance, and superior guest service.-Provided outstanding service and maintained the Publix Brand to new and long-standing customers by attending closely to concerns and developing solutions.-Improved productivity and customer service levels by anticipating needs and delivering outstanding support.-Organized the opening and closing process by preparing and distributing… Show more -Supervised the front-end service team of over twenty staff members in a single shift by providing direction, assistance, and superior guest service.-Provided outstanding service and maintained the Publix Brand to new and long-standing customers by attending closely to concerns and developing solutions.-Improved productivity and customer service levels by anticipating needs and delivering outstanding support.-Organized the opening and closing process by preparing and distributing standard procedures to staff for improved store operating efficiency.-Handled cash transactions accurately by following established procedures.-Handled large cash draws, intangible currency, other monetary denominations and accurate counting techniques when closing and opening the cash office.-Participated and organized fundraising initiatives and volunteer events with management. Show less

-Managed a house with over twenty college students ranging from Freshman to Seniors.-Welcomed new residents and assisted with community adjustment and provided knowledge of campus resources and activities.-Managed administrative tasks, maintenance requests, room change process and incident reports.-Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.-Collaborated with Resident Directors on programming initiatives for… Show more -Managed a house with over twenty college students ranging from Freshman to Seniors.-Welcomed new residents and assisted with community adjustment and provided knowledge of campus resources and activities.-Managed administrative tasks, maintenance requests, room change process and incident reports.-Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.-Collaborated with Resident Directors on programming initiatives for the residence area.-Implemented educational programs focusing on personal development. Show less