Study new product and communicate with product designers and developers.Organize and write supporting documents for products.Use technical drawings, diagrams, animation and charts that increase user understanding.Select appropriate mediums for message or audience, such as manuals or online videos.Standardize content across platforms and media.Gather usability feedback from customers, designers, and manufacturers.Revise documents as new issues arise.

Communicate with customers through various channels and respond promptly to inquiries.US and International contact person for multiple sales representative companies contracted with PlayworldAcknowledge and resolve customer and representative complaints.Maintain proper product and procedure knowledge in order to provide the best answer/resolution.Process orders as needed as backup to Order Entry department.

Lead, direct and supervise spa team in creating outstanding customer experience.Scheduling and booking for spa team, and ensure all customer enquiries are responded to.Coordinate large spa or bridal parties for various groups of people.Effectively manage and control all purchasing and expenditure as budgeted.

Provide administrative support to S&T Wealth Management President & Chief Investment Officer and SVPSenior Wealth Management AdvisorProcess and maintain employee referral incentive in Access databaseProgram manager and event planner for Licensed Personal Banker programPrepare payroll for S&T Financial Services’ financial advisorsMarketing liaison for S&T Financial Services campaigns