•Deployed internal and external office improvement projects in a self-sufficient manner including a filing system overhaul and community outreach marketing project•Worked alongside office administrator in billing and contacting clients for collection

•Answered all incoming phone calls and contacted new and potential clients via phone call and mail•Trained subsequent receptionist in her duties along with office policies and procedures

•Provided exceptional service by recommending, locating and walking customers to books and gift items•Diligently sold annual memberships, magazine subscriptions and merchandise

•Acquired a profound understanding of professional conduct, skills and dress while working alongside congressmen and congresswomen •Delivered packages among offices, answered phones and submitted congressional speeches to be added to the congressional record