Consulting• Provide problem-solving, goal setting, research, program development, and project planning • Workshop presenter, facilitator, subject matter expert• Advise organizations concerning productivity, policy, staff morale, and best practices.Identify training and development needs. Facilitate organizational development and promote organizational effectiveness and efficiency

Strategic Leadership/Agency Management• Perform complex administrative work overseeing Northern Virginia agency site. Develop and execute strategic leadership plan to strengthen organization, staff, operational processes, client outcomes and community collaboration. Invigorate, communicate, and market agency brand. Fortify community relations • Manage an array of services specific to Project Discovery (a program dedicated to facilitating postsecondary success through a partnership with area high schools), pre- and post-purchase housing counseling, fair housing advocacy, mortgage default/foreclosure prevention counseling and education, and homeless prevention. Coordinate the delivery of services among diverse program activities to enhance organizational effectiveness and efficiency• Develop partnerships with diverse institutions, nonprofit organizations, and educational entities in order to progress agency initiatives that support diversity and inclusion, facilitate community engagement, and meet client needs

Analysis/Compliance• Analyzed policies and compliance. Assessed the performance, skill, and development of licensed agents. Responsible for interpreting property and casualty regulations. Demonstrated conscientious research, investigation, and accurate data capture in a fast-paced environment• Subject matter expert and licensed agent for multiple lines of business including Property and Casualty, finance, transportation, and education. Researched available resources to ensure compliance with company, state, and federal guidelines and laws and convey that information to management and service representatives. Resolved complex issues• Developed new hire quality training model

Research• Researched the application of leadership theory pursuant to productivity, morale, and stewardship. Illustrated the interplay of leadership theory, empowerment theory, and creativity in shaping settings, organizations, events, and communities to achieve outcomes and facilitate best practices• Conceptualized a practice model for achieving collective and individual empowerment

Strategic Leadership/Program Management• Provided programmatic and administrative oversight for federal and state initiatives related to education and training for youth matriculating or preparing to matriculate in institutions of higher learning• Successfully implemented federal mandate designed to ensure college readiness for K-12 youth. Accomplished implementation of the mandate by strategically developing policy and facilitating a collaborative plan between the Virginia Department of Social Services and the Virginia Department of Education. Directed the development of interagency tools, procedures, policies, and forms to enhance and support educational stability and efficiency• Conceptualized, recruited, organized, and facilitated multi-jurisdictional interagency teams and workgroups representative of 130 local educational agencies and 120 local departments of social services to achieve outcomes set forth in the Fostering Connections to Success and Increasing Adoptions Act. Directed training, technical assistance, and consulting for local jurisdictions. Collaborated with federal, state, and local experts • Administered the Educational and Training Vouchers (ETV) Program to strengthen post secondary success. Created and implemented a strategic plan for program expansion Training/Curriculum Development• Designed training courses and learning experiences to enhance leadership skills and facilitate cultural awareness. • Served as independent living life skills trainer. Responsible for facilitating activities, workshops, training, and technical support consistent with program goalsProgram Development • Managed the application process and implementation of grants such as the Ansell-Casey Breakthrough Series Collaborative. The BCS enlists agencies to serve as pilot sites in the identification of emergent needs and testing of promising practices. Achieved 100% increase in state educational data input to enhance outcome measurement