Peyton Proctor Gerrits Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

As a dedicated Team Lead in Customer Success at OneTrust, I lead customer sucess operations across the United Kingdom, Ireland, and Northern Europe territories. My role revolves around orchestrating seamless customer experiences, fostering strong client relationships, and closely analyzing data to drive results and growth for our organization. I thrive on collaborating with diverse teams to deliver solutions that empower our clients to achieve their goals, ensuring mutual success in the ever-changing landscape of privacy and risk.

London, England, United Kingdom

Atlanta, Georgia, United States

Leads a team of five full-time software consultants by monitoring employee productivity, setting yearly goals, and making educated staffing decisions based off each employees’ unique skillset and project historyReviews and analyzes gaps in forecasted vs. actual utilization at both the practice and individual employee level of detail and used this information to increase utilization to 82%, exceeding practice goalsContinues doing consulting/client engagements by translating business requirements into key product deliverables and software configurationWorks with sales team to follow potential project leads by creating services estimates and writing statements of work

• Implemented or configured PowerPlan’s income tax software at 60+ asset-intensive clients using my in-depth knowledge of regulated income tax accounting and technical SQL skills throughout entire engagements including design, build, testing, and go-live periods to fit their custom needs • Led project groups to success on client engagements by guiding and training junior resources on the income tax software and on regulated tax accounting practices• Presented at industry conferences with the goal to showcase the software and educate clients on new tax regulations• Scoped projects and opportunities as well as authored SOWs and proposals• Attended industry-wide events to develop professional services alliances, maintain client relationships, and scope out prospective customers and/or projects

Greater Atlanta Area

Atlanta, Ga

• Worked for 5 total semesters and developed custom adhoc reports for 6 different departments within Technical Operations to improve operational performance • Created and published website using HTML and CSS to display department structure and information • Created dashboards and reports used daily for departmental reporting to display over 30 different metrics pertaining to the overall performance of the maintenance sector of the airline

Atlanta, Ga

• Worked closely with multiple databases to ensure information quality, compatibility, and accessibility • Communicated with inventors, researchers, and government sponsors in order to correctly record information related to government patents and licensing

Bachelor'S Degree, Business Administration

Bachelor Of Business Administration (B.B.A.), Information Technology

Activities and Societies: Alpha Xi Delta FASET Orientation Leader ISyE Ambassador GT1000 Team LeaderInformation Technology Management.