- Developed and implemented a rotating cocktail menu. - Displayed expertise in the preparation of classic and innovative cocktails, meeting diverse customer preferences. - Trained and supervised a team of 20+ bartenders and support staff. - Provided instruction on cocktail creation, customer service, and safety protocols. - Consistently provided top-notch customer service, building rapport with patrons and ensuring their satisfaction. - Skillfully handled customer complaints and issues.

- Observed correlations between data points for client comprehension. - Provided lengthy documentation of patterns for client usage. - Assisted in podcast recording and creation.- Assisted in conducting primary and secondary market research to gain insights into consumer behavior, industry trends, and competitive landscape.- Assisted in transcript editing.- Analyzed quantitative and qualitative data to uncover insights, utilizing statistical software tools like SPSS, SAS, and Excel.- Compiled and presented research findings in comprehensive reports, incorporating visuals and infographics for enhanced comprehension.- Supported the development of targeted advertising campaigns based on market insights.- Collaborated with cross-functional teams, including creatives, account managers, and strategists, to incorporate insights into advertising initiatives.- Assisted in the creation and distribution of consumer surveys.

- Proven ability to handle high-stress and high volume situations, managing multiple transactions efficiently whilst maintaining a clean and organized work area- Certified in responsible alcohol service and skilled at promoting a safe and hospitable atmosphere- Demonstrated expertise in mixology, customer service, and inventory management