Peyton Johnston Email & Phone Number

Atlanta, Georgia, Us

Hand selected by the executive leadership team to reimagine the customer experience, drive innovation, and increase The Home Depot’s share-of-wallet in the company’s largest growth opportunity area, the $315B+ Pro market. Built a team from the ground-up representing diverse backgrounds and skillsets spanning product development/IT, customer experience, strategy, finance, operations, and analytics/pricing. Together we have developed a leading platform and set of capabilities – including custom technology – that allows the company to create and deliver “personalized offers” to customers via multiple digital channels, as well as subsequently measure results and refine the program/strategy through automation (tech/algorithms) at-scale. We have tested dozens of customer-backed and outcome-based hypotheses, surpassing our stretch sales goals for 2021. In addition to overall strategy, organizational leadership and execution, I am responsible for all funding/investment requests and performance/progress reporting to the CEO, COO, CFO, et al.

Atlanta, Georgia, Us

Promoted to a key, high-visibility Chief of Staff role for the EVP, Ted Decker (now CEO). Responsibilities spanned all of the organization’s digital innovation entities (digital start-up lab in Austin, B2B e-commerce/quoting group, analytics software platform company, etc.), merchandising teams and marketing functions. Leveraging my strong technical background and financial acumen, served as a thought partner to the executive team, directly led the strategic planning process, managed the financial allocation of our IT portfolio, and supported the articulation and messaging of our overall strategy and priorities company-wide (ELT comms and OCM).

Atlanta, Georgia, Us

Led a cross functional team of business and technology associates to identify customer pain points, test customer experience improvements, and develop technology solutions to support in home selling and customer issue resolution for a large field sales and support organization.

Atlanta, Georgia, Us

Led and grew a team responsible cross-functional initiatives to improve financial and operational accuracy when receiving, managing, selling, and returning merchandise in our ~2000 US stores.

Atlanta, Georgia, Us

Leveraged Six Sigma tools to lead teams in identifying and measuring key risks, controls and process gaps, and then develop sustainable solutions to mitigate issues as part of the company’s internal audit and leadership development group.

Levallois-Perret, France, Fr

Responsible for all aspects of systems design, configuration, IT infrastructure, systems and operational testing, systems and operational training, project documentation, reporting development, and client communication for distribution center IT implementations.

Atlanta, Ga, Us

Consultant responsible for design, development, testing, implementation, and customer support of warehouse management systems.