Client Service Representative
Current• Greeting and assisting clients • Answering telephone and responding to e-mail inquiries • Scheduling medical appointments and surgeries • Booking boarding reservations and grooming appointments • Processing payments, submitting financial reports, and preparing bank deposits • Attaching intake paperwork, authorization forms, and other necessary documents to patient charts • Ensuring patient medical charts contain accurate and up-to-date information • Submitting prescription refill requests and outside pharmacy authorizations • Submitting coupon reimbursement forms • Informing clients when patient services are due • Contacting wellness plan members to schedule available services prior to plan expirations • Creating educational content and interactive posts for social media pages
