Support the university to create a safe, inclusive, and engaging residential community. • Supervised a team of resident assistants and office staff, providing guidance, training, and performance evaluations to ensure smooth and effective operations.• Serve as a primary resource for students, handling concerns, and resolving conflicts to foster a safe, supportive, and inclusive living environment.• Manage area office operations, including inventory control of residential resources, team scheduling of assignments, team training, and work orders to ensure prompt and efficient response to residents’ requests for services to uphold university standards for student living.• Enforce campus policies, maintain accurate reports of residential incidents, service requests and student community concerns, ensuring timely and thorough documentation

Represent university as a liaison for students on residential housing policies, processes and benefits.• Provide one-to-one consultations to students on campus living resources and best practices.• Manage student access to housing within campus online security system.

Collaborate across the sales, business development and marketing groups to develop written and visual content that outlines the organizations offerings to potential clients, investor or partners.• Conduct research and analyze trends on the metropolitan youth arts industry.• Create written and digital materials for business development including executive summaries, service overviews, profile of leaders and artists and other relevant information needed to solicit public interest and stakeholders.• Write media articles which align with interests of private investor and potential clients.• Support larger scale projects requiring the compilation and formatting of digital presentation decks, including design of infographics, charts and other visual elements (e.g. animated content).• Continue to develop expertise on artistic creative copyrighting to promote the organization and industry sector.

Manage projects related to the coordination of legal files for document retention, client distribution and case filings with U.S. federal immigration offices. • Shadow attorney with client interactions to learn consultative skills and learn about U.S. immigration law.• Study legal documents to learn how immigration law is applied to client circumstances.• Serve as scribe for attorney in client meetings.• Maintain legal files in digital case management system.• Manage projects to comply with federal requirements for client file retention.• Draft and distribute notices to client regarding case files.• Log notes for attorney and document scribed notes in client case files.