Peyton Yon Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

•Manage project risk and issues; maintain mitigation and contingency plans.•Develop detailed project plans to ensure all key deliverables and timelines are met.•Deliver presentations to senior leadership and external stakeholders.•Partnership with internal and external stake holders to remove any obstacles.•Track and manage tasks related to Annual Enrollment and Open Enrollment.•Hold team accountable for their deliverables and ensure quality deliverables.•Exposed to numerous healthcare plans, i.e., COBRA, Section 125, FMLA, 401K, Pension and Health plans.

Oldsmar, Fl

• Resolve escalated client issues for all policies processed by global vendors on medical claims.• Administer in excess of $790,000,000 in monthly claims processing for UnitedHealthcare.• Champion cost savings; savings of $691k annually by improving internal COVID-19 claim routing and saved of $422k annually by improving internal quality audits.• Drive process improvement, reduced appeals by 40% in the Inquiry Resolution Unit.• Relocated auditing program to a web based database, increase productivity by 10%.• Increased quality results on Medicaid claims by 25% by dedicating processors in the work queues.• Implemented a new hybrid department of 50 employees to handle escalated claims processing.

Orlando, Florida Area

• Coached, trained, and mentored a 55 member team in the Health & Group Benefits department.• Identified training needs and hosted 1:1 and group training's for team members.• Conceived, developed, and implemented a training program for Health & Group Benefits.• Served as a liaison between GlaxoSmithKline human resource office and customer service center.• Partnered with internal leadership and served as an expert consultant on customer service tactics.• Leveraged leadership aptitude towards managing multiple projects; ensured timely completion.• Reduced repeat caller ratio by 5% by reengineering the automated voice response system.• Gained extensive experience in behavioral interviewing for customer service.• Exposed to numerous healthcare plans, i.e. COBRA, Section 125, FMLA, 401K, Pension.

San Diego, California, United States

• Publish monthly maintenance plan and requirements for the department’s maintenance• Manage department’s human resource database for over 150 personnel• Safeguard confidential messages by using encryption • Provide tracking and documentation on maintenance records for over 100 military items

Bachelor Of Business Administration - Bba, Management Information Systems, General

Associate Of Arts - Aa, Business Administration And Management, General