Nicholas Pfaff Email & Phone Number

Lake Havasu City, Arizona, United States

• Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash.• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results.• Acquired skills, education, safety, and background knowledge in firearms, and multi-tasking while maintaining situational awareness. • Provided knowledge to customers on Federal and ATF laws regarding all firearm transactions.• Maintaining Pawn Shop Records and adhering to pawn laws and regulations.• Evaluate Pawned and Pledged Items while issuing Cash Loans to Customers; Sell Uncollected Items.• Addressing customer conflicts, complaints, and issues in a professional manner.

Lake Havasu City, Arizona, United States

• Driving strong daily business through promotions, special events and creating/ organizing a structure for daily tasks and communications.• Growing area sales by connecting with customers while building rapport; determining their needs through exceptional, client-centric selling skills with a drive for results with integrity.• Working with Store Manager, Assistant Store Manager, and Account Buyers to maximize business and sales.• Training/ Coaching; Serving as a direct influence on staff behavior and morale.• Recruiting/ Hiring; Produce schedules while ensuring proper and effective coverage in sales area at all times.• Floor Moves/ Setting Directives/ Processing Freight; Ability to assist with cleaning, re-stocking and moving boxes as part of team.• Merchandise ticketing/ Markdowns/ RTVS• Research current Trends through social media and local events.

Arcadia, California, United States

• Managing one of Ulta Beauty’s high-volume stores in Southern California.• Responsible for store's daily operations, high-volume customer service, as well as analyzing opportunities to expand store traffic and optimize profitability.• Recruit, interview, hire, develop, evaluate, coach and counsel employees.• Striving for 100% to ensure proper cash controls and loss prevention procedures were in place and followed.• Sustaining the store's appearance and merchandising with ongoing marketing campaign.• Maintaining proper inventory by proficiently ordering seasonal and vendor products, and confirm accurate counts in each department.• Consistently ensuring Payroll expectations were compliant and deadlines were met.

Arcadia, California

• As a sales associate at Lush I developed relationships with customers and developed my knowledge of products.• I met needs of customers and handled cash transactions on a point of sales system.• Assisted with merchandising and promotions• Represented the company locally by communicating through Social Medias, journals and the community.

Education record

Makeup Artistry