Paul Faris, Csm Email & Phone Number

Tampa, Florida, United States

Product Specialist for Oculus / Meta Virtual Reality headsets, and Portal products.Manage and activate on-site Meta events nationwide showcasing Virtual Reality (VR) headsets & various content.Lead teams of product specialists, providing demos and sales support for high-profile corporate events & clients. Subject Matter Expert for Meta Quest VR headsets; train new team members & provide tech support for team.Provide demos and sales support on other Meta products, such as Portal family of smart-hubs, & Ray-Ban Stories.Conduct sessions over Zoom to assist clients with questions, troubleshooting, or discussions on the Metaverse.Complete recap reporting on successful completion of events and product demonstrations; lessons learned, client requests and requirements, etc.

Tampa/St. Petersburg, Florida Area

Sold suite of Google products exceeding quota; drive customer awareness & education.Subject Matter Expert within local market & regional team, training staff & advising team. Continuously drive brand awareness and education to consumers on industry-leading product.Top Sales Rep for Drinkworks Home Bar by Keurig within local market and regional area. Managed event setup, activation, sales support, tear-down, providing exceptional client satisfaction. Significantly contributes to local sales representing 400% growth compared to other markets.#1 Sales in 2020 Consumer Electronics Show (CES / Vegas) and 2020 SAMCOM (Houston).

Tampa/St. Petersburg, Florida Area

Manage client accounts and lead team of Brand Ambassador’s in all setup, breakdown activities, and all activations. Complete recaps in a timely manner and review lessons learned. Acquire new leads for Simply Wi-Fi Secure (a SaaS product), for Frontier Communications Business Solutions.Support sales team efforts in exceeding goals of lead acquisition, closing sales, & customer retention of Frontier FiOS, formerly Verizon FiOS.Tampa Bay Buccaneers: Highest Client Sponsor / Activated Bucs Home Games & Training Camps.Events: FL St, Sarasota, Manatee Fairs / Tampa, St Pete Home Shows / Gasparilla & Margarita Fests.

Tampa/St. Petersburg, Florida Area

Managed events, interviewed and hired Brand Ambassadors; led team in providing exceptional customer experience, with a focus on brand awareness.Managed, reported, and distributed web analytics; conducted social media initiatives. Continuously networking.Provided IT Consulting services; Comfortable with setup & operations of various technologies; Audio / Video, photo booth, lighting, etc.Verizon Events: Ironman / Bucs Stadium Kickoff / Call Center / University of FL Gator Games.Other Events: FL Lottery / Gaylord Palms / Marriott / World Cup Soccer / Home Shows.

Led growth of Enterprise account from $250K to $2M+ in annual sales; overall customer advocate; gathered and scheduled customer requirements; responsible for contracts and billing.Developed and managed client relationships; provided thought leadership as subject matter expert in web analytics. Strong focus in customer retention, relationship building, up-sell opportunities and account growth.Performed comprehensive sales life-cycle, from prospecting and qualifying, through negotiation and closing of new business.Project managed successful transitioning of 50+ client accounts to corporate Coremetrics platform, leading all requirements gathering, scope definition, and service deployment.

Managed $1.5M, supporting 750+ users with over 90% customer retention and 95% customer satisfaction.Maintained and supported web analytics for IBM's intranet with a global reach of over 330,000 employees.Provided key data & insight to executives for company-wide CEO broadcasts, global "Jam" events.Conducted on-site client visits to provide training and ensure that needs were met and exceeded.Also managed external accounts such as Coca-Cola, Ryder, Saab, Macy's, and World Golf.

Led comprehensive operations and support for installation of Firewall Provider-1, managing 12-member project team during complete lifecycle, from scope definition through final deployment and end-user availability.Successfully deployed all project deliverables on time and within budget, receiving recognition and achievement awards from Senior and Executive Management.Managed and tracked multiple IBM Universal Server Farm (USF) Web Hosting Service Elements.Engaged to support additional projects, assisting in management of Network Intrusion Detection (NID), Advanced Load Balancing (ALB), e-Comet (Siebel install), Base Operating System (BOS) Build, and other IBM e-business projects.

Team Lead for Testing of IBM Web Services - responsible for quality assurance of IBM HomePage Creator releases.Creation and execution of test plans, test schedules, and test cases.Conducted stress and automated testing using Segue.Training of new employees - responsible for distribution and scheduling of aggressive test cycles.

Monitored queues; opened, closed, routed, and distributed all Incidence Reports (IR's) in Systems Test and Production for Y2K Project.Responsible for allocation of workload, meeting deadlines, inspections, and quality assurance of Maintenance Team.Provided 24x7 on-call support for IR issues and Production support. Acted as Team Lead during manager absence.Decreased IR turnover rate by over 50% and significantly reduced overall IR volume.

Bachelor Of Science - Bs, Computers & Information Sciences

Activities and Societies: Florida Academic Undergraduate Scholarship (4 years), Fred A. Le Sueur Business Scholarship, Golden Key National.

Master'S Certificate, Project Management

Master's Certificate was earned through GWU in conjunction with ESI International.