Accountable for the leadership and direction of a team of over 230 staff who provide engagement, support, service delivery, and technology standards for a customer population of over 75,000 students and 9,000 staff. Have served as Acting CIO for significant time periods and led the University’s IT response to the COVID-19 pandemic. Lead the University’s Service Management Office and the support and delivery of all client computing and AV technology assets for the University. Own the strategic relationships with key University leaders.Primary accountability has included the following key areas: • Digital Engagement and Technology Partnership: The engagement teams are aligned to the University domains of Research, Education, Operations, Support Services and our faculties. Teams carefully navigate the unique needs of our constituents to inform strategy and projects. • Service Management Office: The SMO is responsible for the core ITIL process including Change and Release, Incident, Problem, Knowledge, Service Portfolio Management, Service Catalogue Management and Service Level Management. • Client Technology: Made up of the end-to-end IT and audio-visual service offerings for the University from design through support. The teams are responsible for purchasing, deploying, maintaining and replacing technology, including engineering, licensing and provisioning, assistive technology, learning environments, and the creation of holistic technical standards for client technology.• Product & Portfolio Services: The team is responsible for providing strategic support and key resources to initiatives across the practices of Customer Experience, Change and Adoption, Business Value, and Agile Delivery.• Vendor Management, Business Operations, and Organisational Engagement: The team is responsible for all of the internal operational aspects of running the University's central IT division, including managing hundreds of relationships and contracts with strategic partners.

Operations – Oversee the financial management, human resource management and administration functions for the University of Sydney Information and Communications Technology unit. This staff of 400 diverse individuals supports the hundreds of applications and technology services for University of Sydney.Budget – Allocate and manage $86M annual operating budget. Purchasing approvals, due diligence and cost control measures are part of this function. Human Resources – Support HRM functions from requisition, advertising, on-boarding, off-boarding, and facilities. Corrective interpersonal issues from documentation to dismissal. Fostering an environment of awareness while focusing on leadership development and increasing diversity. Reporting – Governance, policy, projections, performance metrics, budgets and balance sheets as well as all types and levels of presentation and instruction to senior executive.

IT Manager, Service Centre TransformationIT Manager, ServicesIT Manager, Service Capability & DesignService Delivery ManagerOversee the implementation of shared services across the operations portfolio; responsible for the delivery of strategic initiatives associated with creating a consistent and simplified transactional engagement experience for staff and students engaging administrative services at The University of Sydney, Australia's oldest university and one of the most prestigious major research universities in the world (Sydney University is a member of Australia's Group of Eight, Academic Consortium 21, the Association of Pacific Rim Universities (APRU), the Association of Commonwealth Universities and the Worldwide Universities Network). Have also served as the point of principle responsibility for a portfolio of technology services, bringing together technology and support teams, solutions and services into a set of cost effective solutions that address University needs. Responsible for determining and shaping the makeup of services in the service catalogue, understanding service costs, customer satisfaction, and utilisation. Act in a facilitation, management, and governance role across all areas of services including service design, incident, problem and change management, continual service improvement, and customer satisfaction. Major accomplishments to date include the creation of service metrics reporting standards and analysis for all IT services, and the creation of the first IT service catalogue for the University of Sydney.• Strategic planning and service roadmaps• Leadership and implementation• Relationship management and constituent engagement• IT service portfolio management• Focus on eLearning Systems, Student Administration Services, and Research Computing

Provide diverse leadership in technology and strategy for the flagship university in the state of Kansas, a major comprehensive research university and member of the prestigious Association of American Universities (AAU). Served as the Chief Information Officer’s senior spokesperson on technology, computing, security and system technology to state and federal agencies. Provide application hosting solutions to 5 campuses, including the medical health center institution, on shared common offerings in areas of ERPs, high performance computing, development support and other technology application solutions. Support the development, delivery and support of services and academic, administrative and research enterprise systems, including campus infrastructure and service support needs for 28,000 students and 9,000 faculty/staff members. Collaborate and partner with leadership, faculty, staff and students to transform technology and institutional investments into highly visible, effective and efficient assets. $32 million USD budget, 244 employees, and 200+ student employees.• Recruited by a new CIO within six months of his hire to envision, plan, execute, and manage enterprise projects and strategic priorities originating out of the Office of the CIO.• Collaborate with campus partners to develop policies and outreach for a wide range of topics related to information technology and management.• Through research and analysis of trends, surveys, projects, and key performance indicators, advise the CIO on a variety of initiatives.• Represent IT in professional communication with state officials, media, business and industry leaders, deans, faculty, university officials, students, and the general public.• Served as advisor in six university-wide "Changing for Excellence" initiatives by transforming, consolidating, reorganizing, and sharing IT solutions by creating an IT Shared Services Center.

Managed a staff of 18 technology professionals who maintained consistent service for more than 60 offices, eight public labs, and 3,000 machines. Evaluated, prioritised, and managed requests for enhancements and new projects to balance an annual operational budget of $1.5 million USD. • Recruited from managing technology operations for a major university division to the Central IT office to standardise operations in the central office.• As part of a campus-wide standardization effort, implemented Microsoft SCCM and Active Directory to efficiently manage desktop computer and peripheral support.• Chaired a strategic campus-wide effort under “Changing for Excellence” to standardise workstation support practices and technology employment across campus.• Collaborated with stakeholders to write and implement university-wide information technology policies.• Received central funding for technology upgrades to more than 170 classrooms, with survey consistency showing 90% of customers “satisfied or very satisfied with the design, support and ease of use of the technology classrooms” and 95% of customers saying “the technology classrooms improved their ability to deliver curriculum effectively.”• Extended classroom support services, help desk support, and computer lab hours during regular semesters to match and support faculty work hours.• Deployed PC energy management system to computer labs, producing an annual savings of $227,000. • Created roles and responsibilities for decentralised technologists with central IT to eliminate duplication of services across campus. • Fostered a communicative environment by proactively reaching out to end users and senior leadership, disseminated information, and coordinated regular presentations and trainings.• Successfully integrated an autonomous classroom and videoconferencing unit with KU Information Technology.• Recruited to serve as member of the campus-wide Staff Learning and Development Council.

Led and directed all aspects of technology for the Student Affairs organization at the University of Kansas. Reported to and collaborated with the Vice Provost to establish vision, objectives, and operating policies / procedures to support business needs and exceed university goals. Worked cross-functionally to resolve both IT and business performance issues. Supported 1,000 customers (staff, students, and faculty) and provided management across all IT areas. Developed business procedures to improve the overall security, organizational growth, and experience for students / staff. Supervised twelve employees. Dramatically reduced IT turnover.• Promoted in 2008 to direct the office and served on the Vice Provost’s Senior Leadership Team.• Reshaped department image and morale by making our technology services unit the most respected division within six months.• Slashed IT Help Desk monthly calls from 900+ to less than 500, with 44% of all calls closed within one day.• Saved significant costs in the first six months by consolidating and renegotiating IT contracts. • Grew, maintained and developed beneficial corporate partnerships with Microsoft, Apple, CDW-G, HP, Dell, and others organizations for the university and students.• Mitigated security threats in Student Success as the Technical Liaison to Central IT and Field Security Officer for Student Success.• Successfully migrated two large departments into standard hardware, desktop configurations, policies, and practices and streamlined computer setup by designing and implementing standard desktop images of operating systems and software, which greatly reduced new employee downtime.• Standardised and implemented individual technology trainings for all new staff hires.

Planned, coordinated, and communicated technology services, including all IT upgrades, patches, replacements, and security information for 20 offices and more than 450 users including faculty, students, staff, administration, and researchers. • Supervised IT technicians, evaluated performance, and managed training and development.• Troubleshot and resolved PC and printer problems including software and hardware. • Maintained database of trouble tickets and solutions for reference and reporting.• Designed and managed standard desktop images of operating system and software, greatly reducing new computer setup time.• Successfully migrated two large departments into standard hardware, desktop configurations, policies, and practices.