Patrick Fay Email & Phone Number

San Diego, Ca, Us

New York, New York, Us

Boston, Ma, Us

- Led a team of 15 engineers and manual testers, including one manager, guiding them towards their career goals and sustaining a 100% NPS for two consecutive years- Developed a ladder system for quality and observability, enabling teams to utilize data to assess system performance and health. This initiative enhanced visibility into team requirements and the systems they influenced allowing us to make progress in quality (bug reduction 20%) observability (incident response time improved by 150%) and resolution time (~200% improvement) across >20 teams- Decoupled testing framework to allow for development environment API testing preventing countless sev 1 issues from going live- Implemented observability and quality OKRs across all of SF, reducing the time to resolution on tickets by 10% and major incidents by 60%- Organized PagerDuty alerting and a full incident response plan for Storefront and this resulted in 20% of manually created incidents becoming automated alerts- Reduced number of custom metrics on Datadog by 40% improving team spend across SF- Coordinated the successful depreciation of a multi gateway experience that required engineering support across 4 teams resulting in saving the company ~300k - Guided frontline team for critical issues that arose for all upper funnel experience at Wayfair Solving most incidents at or below SLO- Facilitated the initiative to transition Brand pages into a microservice and migrate to NextJS- Collaborated with the product team to develop roadmaps and team directives, enhancing visibility and prioritization for our business teams- Developed new code review process to decrease final review duration by adding initial sudo code review, reducing final review feedback by 13%- Primary contact for 6 engineering contractors working on replatforming and accessibility across 5 teams leading replatforming of components and all pages having >98% on Lighthouse metrics

Boston, Ma, Us

Boston, Ma, Us

- Led & executed Wayfair's first implementation for full regression suite across all of our teams features with API, UI, and Unit tests- Drove automation effort to test the value of Karate vs PACT to prove out the value of PACT for APP over using Karate tests- Established a Quality group at Wayfair focusing on career development by having senior leadership present to the team and talk about the direction they would like to see the quality team grow into- Created a Post Mortem/RCA process to allow more visibility to issues across teams and what the team did to solve it- Work with team to track UI and API test coverage creating a list of all features and listing out which were covered- Track test coverage for Unit tests using sonarqube creating profiles to allow our coverage and quality to be more accurate to what we are looking for- Organized team ownership of test suites to allow test engineer to improve framework and test stabilization- Created automated suite for both Karate API Testing and Cypress UI testing- Worked with test engineer to containerize decoupled Karate tests to allow them to test separate repos- Developed quality metrics (Defect Escape Rate, 60+ day old bugs, etc.) in Eazy BI shared regularly with team leadership to push for continues quality improvements- Drive automation strategy for 6 teams using PACT, KARATE, SWIFTUI, Espresso, Cypress, PHP Unit, and Jest- Coordinate with Engineer, Product, Design, and Analytics to create a strong team and plan for each half of the year including helping develop the roadmap-Manage team development for 5 team members helping team reach career goals and guide transition from Manual Tester to Test Engineer-Establish Quality KPI's across 6 teams

Boston, Ma, Us

-Instituted testing process for development teams-Managed off-shore testing resources and increased team collaboration with onshore team-Organize team for Google Cloud Platform implementation testing project-Generate automated test for team smoke test-Ensure a quality customer experience by testing new features-Prepare heat maps from company statistics to prioritize bugs that are found-Guide offshore testing team on how to provide support for the onshore team

- Collaborate with lead teacher and BCBA to help manage three students- Work with special needs students using Applied Behavioral Analysis- Facilitate conversation between students and peers to help with social skills- Develop solutions to help students learn and maintain what they are taught- Document all behavior and educational data and graphically organize the statistics- Execute a behavior plan on a daily basis both at school and at the student’s home

- Created a curriculum that taught the 8th graders the importance of responsibility- Organized and developed after school sports and academic clubs for 5th – 8th graders - Prepared students for the college application process- Directed evening study by tutoring, providing guidance, and monitoring work completion

Bachelor'S Degree, Psychology

Pre-Medical Studies