• Analyse and report on strategic goals and provide sales data to management and the national sales team• Maintain open channels of communication between sales, marketing, Customer Service, Inventory and QA teams• Be the product champion of Microsoft Dynamics CRM, Dynamics AX and Phocas• Create dashboards benchmarking individual against team performance• Provide ongoing training on systems and processes• Monitor the sales team’s sales plans, projects and objectives• Manage all users adoption and ongoing use of the company systems• Monitor and report on compliance to company policies and sales processes• Ensure sales team have access to current sales tools and marketing collateral via SharePoint Sales Library

• Develop and facilitate systems training/workshops and learning programs• Provide post training advice to the business• Assist in the design, delivery, implementation and evaluation of the ‘On-board’ programs• Assist in the Development of user guides for all technical systems• Assist in the design of policies and procedures• Provide efficient and professional assistance/helpdesk support to all employees• Test and trouble shoot system updates and advise relevant employees of changes

• Supervision, training and mentoring of the Contracts and Revenue Team• Resolution of escalated contract and sales order disputes• Monitoring of daily, weekly and monthly contract revenue targets• Monthly consolidated reporting to government and commercial customers• Planning and implementation of high volume solutions between 50 and 2000 devices• Policy and procedure monitoring and drafting• Improvement management through systems integration, customer communication and error reporting and reduction

• Customer service team management, including ongoing training and quality control• Primary contact point for trade customer support, marketing and credit control• Liaising with software developers, designers and overseas factory managers to ensure on budget product delivery and targeted ongoing development• Liaising with Web Designer, Sales Manager and IT Consultants to ensure on time, targeted delivery of promotions, website developments and external opportunities such as trade and motor shows• Management of internal systems, infrastructure and warehouse staff• Daily reporting to the director and financial controller• Management of ISO9001 compliance

• Programming, installation and maintenance of Alcatel PABX equipment • Installation and maintenance of Kyocera and Sharp Photocopier equipment• Mechanical, electronic and programming fault finding and solving• Ongoing training of team members and monitoring of quality control systems• Vetting incoming service queries and providing technical support• Coordination of scheduled daily tasks for the service and installation teams• Office based and on site quality control & tech support to the team of technicians• Liaising with manufacturers and suppliers to maintain supply channels• Warehouse management & stock control