Pam Ferguson Email & Phone Number

Sun City Center, Fl, Us

Sun City Center, Fl, Us

Mclean, Va, Us

Head of Finance Business Intelligence (BI) Partner Analytic and Innovation team, responsible for partnering with business clients to optimize data to offer deep insights to drive future business decisions and financial reporting. • Ability to transform and consolidate disparate data sets, building databases, reconciliations, metrics, dashboards, and applications to achieve data completeness and facilitate management decision-making. Highly analytical with an aptitude for quickly understanding processes, and technology service delivery while ensuring alignment of solutions with strategic enterprise goals and objectives, while creating a culture of innovation, discipline, and creativity.• Guided, coached, mentored continuous process improvement initiatives, and worked to incorporate integration, reduce redundancy, and provide savings (~$1.5 million).• Architect “best value” (analyze requirements, design, and prototype solutions) tools to track and analyze financial trends and increase cross-functional collaboration and enable business processes while maintaining requirements for accurate financial reporting.• Conduct ad-hoc analysis to surface insights that drive strategic direction and operational decision making.• Use independent judgement and critical thinking to make informed real-time decisions to mitigate risk through collaborative automated low code/no code solutions.• Effectively communicate insights, strategic recommendations, and operational plans to both technical and non-technical audiences.• Actively handles ambiguity and consistently seeks to drive clarity among the team, partners and customers.

Mclean, Va, Us

Experienced project manager with more than 20 years of professional experience in project management, business process improvement, organizational development, change management, and strategic planning. A self-directed, pro-active,organized, dedicated project manager that is well connected within the firm, and engages the right people to bring a comprehensive view, drive consistency with project management, supporting development, design and testing and delivery.

Mclean, Va, Us

Head of Process team, responsible for driving organizational cost reductions savings through service management tool standardization. Examine business needs to design and implement system, process, application and training enhancements. Key Contributions:• Developed recommendations through experience and leveraging best practices to automating and streamlining IT processes to support large-scale DoD government client • Formulated operational concepts and CONOPS, perform mission and functional analyses, performed stakeholder analysis, documented all findings, gaps, providing an analysis of alternatives, recommending solutions, and developing supporting documentation for changes in current IT procedures improve workflow performance which reduced the standard IT support ticket queue over 40% and increased the same day response from 72% to 80%• Assists in redesigning and developing a comprehensive, automated, enterprise-wide SOA architecture that encapsulates a business-oriented infrastructure to assist the customer to respond more quickly, and manage their services• Developed new metric tracking mechanisms to automate labor intensive processes; monitors risks using earned value management (EVM) data• Analyzed and defined system and functional requirements, designed solutions, and implemented new processes to streamline business workflows and increase customer response time• Provide project management, design assistance, and maintain small scale web-enabled database applications that support the gathering and reporting of various requirements and metrics• Design, develop and maintain SharePoint collaborative web sites for the purpose of document management, team collaboration, and workflow management• Develop business processes and requirements to support applications and application tools development to extend the base functionality of both SharePoint and other web-based sites (e.g. advanced business process, automation, and data management)

Houston, Texas, Us

• Documented existing services/capabilities, performing gap analyses or related functional analyses to support decommissioning decisions, and working with senior technical leads to develop and document reference architecture, operational requirements and use cases to support USCYBERCOM, Strategic Planning Division• Identify, develop, and track operational requirements for computer network defense (CND) tools and to support CND standards and strategy for USCYBERCOM• Analyzed and defined information security requirements and solutions according to DoD, DISA/JTF-GNO guidelines and standards, to include DIACAP, DoDI 8500.2, Army Regulation 25-2, and DoD IIS C&A Guide• Provided IA and NetOps program/project and policy management, as well as, NetOps requirements analysis and configuration management for computer network defense tools in support of the US Cyber Command, NSA and DOD; Provided briefings to senior leadership on various projects/tools/capabilities, as well as, provide direction and guidance for implementation, integration, and operation of various tool sets and capabilities; Primary liaison with DOD/CIO/NII/DISA and NSA for issues, policies and implementation• Analyzed and defined information security requirements and solutions according to government policy and best practices to assist government leadership in understanding how to interpret and implement into their infrastructure• Documented existing services/capabilities, performing gap analyses or related functional analyses to support decommissioning decisions, and working with senior technical leads to develop and document reference architecture, operational requirements and use cases

Us

Head of the Information Assurance (IA) team, appointed as Information Assurance Security Officer, responsible for the Certification and Accreditation (C&A) of the PEO Integration testing facility at Aberdeen Proving Ground. Provided support in developing, implementing, and maintaining detailed government (DOD) information security technology and configuration management policies, principles, standards, and procedures in a facility that supports several different customers in the US Army, to include customers from ATEC, PEO Integration, CECOM, C4ISR. Key Contributions:• Managed the Certification and Accreditation process to include topology and network flow diagrams, and policy development and the implementation of the first accredited cross-domain solution at Aberdeen Proving Ground to support Program Executive Office (PEO) Integration, Aberdeen Test Center, and C4ISR missions• Interfaced with team members, stakeholders and management to anticipate and manage changes to projects, such as but not limited to, technical requirements, business requirements, workflow processes and schedule• Appointed the Information Assurance Security Officer to manage all information assurance and security issues for several DoD customers to ensure DIACAP requirements are met

Randolph Afb, Tx, Us

Deputy Program Manager/Site Manager (2003-2007)As Deputy Program Manager, directed Personnel System Manager (PSM) operations for 5 Air Force Bases located in Germany and England on behalf of the United States Air Force Europe (USAFE); administrated company policies, legal requirements, and client specifications. Directed all training for Personnel System Managers; developed standard operating procedures (SOPs) to streamline outsourcing initiatives. Key Contributions:• Managed the development of specialized applications to automate and monitor workflow performance of existing networks, which reduced employee errors by 50% that was utilized by three USAF bases• Designed comprehensive assessment standards for military personnel adopted for use throughout US Air Force• Directed all training for Personnel System Managers; developed standard operating procedures (SOPs) to streamline outsourcing initiatives• Developed technical SOPs and technical documentation to standardize processes for three overseas military installations

Delivered expert technical management, guidance, and workflow supervision for five server management teams for a 1,200-server network. Engineered daily workflow metrics using automated system to reduce employee time by 40 hours per week. Monitored customer service and workload using innovative applications and procedures. Oversaw Remedy tickets, service level agreements, and technical documentation.Key Contributions:• Managed NSA’s Server Support personnel service level agreements as NSA transition to a contracted IT/Telephony support provider• Wrote first SOP for Server Management workflow, reducing training time for new personnel• Developed standardized Remedy macros used for workload monitoring that reduced employee errors by 15%• Designed and implemented templates for technical documentation, policies, plans and briefings• Constructed technical SOPS and technical documentation to reduce training time for new hires and enhanced productivity of IT personnel

Led all technical documentation, Web design, policy development, and planning activities for large-scale company specializing in IT products and services. Provided system support for 1,200 end users. Created several tracking systems to organize and simplify information documenting and retrieval; directed intra-organizational communication procedures to streamline processes and increase productivity as well as efficiency within the department. Key Contributions:• Constructed SOPs to reduce training time for new hires and enhanced productivity of IT personnel• Revitalized IT infrastructure to meet DODAF standards, including desktop systems and servers; collaborated with 6-person team to overhaul and modernize over 1K workstations, implementing customer needs analysis, software configuration, end-user training, and customer feedback• Designed and implemented a standardized Division procurement/contract process to manage in excess of $3 million dollars’ worth of hardware and software; managed system budgets and pursued compensation from late contracts which resulted in the U.S. Government receiving over $500,000 worth of additional hardware at no additional cost• Initiated, developed and implemented the first Distributed Computing Service Center (DCSC) Emergency Action Plan that established procedures to ensure the continuance of mission critical servers and services• Coordinated the various tasks of system development – planning, designing, and integrating (including formal testing) and oversaw full transition into production

Ft. Meade, Md, Us

Piloted new technology implementation process to update IT infrastructure. Operated LAN/Mainframe inventory tracking application for software and hardware assets. Key Contributions:• Key team member selected to deploy PeopleSoft HR software; implementing customer needs analysis, software configuration, end-user training, and customer feedback• Led NSA’s effort that transitioned to a single Information Technology Service Center (Help Desk) for the Directorate of Support Services Organization which improved business workflow• Trained all NSA customer service (Call Center) personnel during IT service transition to a new Help Desk support process; designed and wrote a series of IT Help Desk working aides to provide a more responsive and customer-focused first-tier computer support structure who were non-IT personnel (re-trainees)• Led team that managed an IT infrastructure modernization effort that deployed 1,300+ Windows workstations and servers with minimal disruption ahead of projected completion date• Analyzed, logged, tracked complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server and applications to meet business needs• Managed, staffed and maintained all personnel positions allocated to a field site; finessed billet resources that resulted in the retention of critical personnel during the transition from an experience to a junior multi-cultural workforce

Itil Foundation V3

In Progress, Information Systems Business Mgt

Comptia Security+ (2008)

It/Business Management