Paula Fisher Email & Phone Number

Blue Bell, Pennsylvania, United States

Implemented process and procedures to resolve new logo client employee and employer errors.Created and Manage team of 14 to ensure first time filing accuracy for new accounts.Created and manage repository of all new logo and team data.Data analysis to uncover root cause analysis, opportunities for a better 1st year client experience.Collaborate with business partners to reduce negative financial impact and failure to file conditions.Results included: Ending year at 43% above expected error resolution.Multiple changes in Internal process and procedures increasing filing accuracy by 33%Effective Reporting to identify and act on productivity opportunities.Recognized as 1 of top 3 managers across business unit with highly engaged associates in career challenge.

Fort Washington, Pa

Managed team of 12 to process quarter and annual filings.Support team in researching out of balance conditions to remove failure to file conditions.Identify root cause of error conditions.Work with teams to communicate critical tax information to internal partners and external client base.Ensured over 600K clients deposits and filings completed each quarter.

Fort Washington, Pa

Managed Tech Team Troubleshooting Complex Error ResolutionIdentify/Create and Implementing Procedural changes Across CountryDay to Day Task /Resource DeploymentCritical Event Review /Communication/ResolutionEnsure Tax ComplianceAssociate Quarterly/Annual ReviewClient Escalation ResolutionQuarter Processing and filing for MidAtlantic and South Business Unit