Initially brought in as a Content Executive within the Communications team to deal with content creation for the group, I was quickly moved into the Social Media team, as it was identified as a strength and where I would be most effective. Now responsible for complementing our organic strategy with paid social, my priority is to create engagement and awareness of our pages whilst also driving traffic to our websites and newsroom pages. Facebook Growth June 2018 - August 2020Followers +130%,Engagement +64% YOY, +7% YTDImpressions +272% YOY, +10%YTDInstagram Growth June 2018 - August 2020Followers +430%Engagement +450% YOY, +495 YTDImpressions +3,232% YOY, + 286%YTD

Wasted Little PJ is a lifestyle blog that I set up in August 2016 and began maintaining and uploading content regularly. This has allowed me to develop a variety of skills such as time management, administration and website design. It has also allowed me to improve my copywriting and writing style as I upload posts on a regular basisI am responsible for all aspects of Wasted Little PJ including photography, design and maintaining a number of social media platforms through scheduling of posts.

Working within the content team I am responsible for social planning and execution across multiple brands within the business portfolio. As lead executive for the Goldsmiths brand, I work alongside our partner agencies to develop and implement growth strategies, content calendars and social media plans across our relevant social channels. My main responsibilities include:- Creating, proofreading and publishing content across our digital channels (social, blogs, e-mails and website);- Working with industry leading brands to provide social support, gather quality assets and produce engaging content;- Assisting the E-commerce department with changes to website copy, ensuring it remains on brand and customer friendly;- Developing growth strategies with agencies for our social followings (growth of 21% from January- October 2017);- Reporting on weekly changes on our social channels, pulling together wrap reports following campaigns and brand funded activity.

- Work on behalf of local agencies to deal with customer demands outwith agency opening hours;- Resolve customer queries through Fist Call Resolution (FCR)- Work towards targets for Cross leads and Up-sales- Work in a small team to meet team objectives, contributing to overall business development and success.

- Gathering, collating and reporting material shortages in the EMEA Procurement Supply Chain section to contribute in daily and weekly calls.- Improving productivity and processes within the department.- Creating Sales Orders and Purchase Orders for vendors ensuring efficient timescales to meet customer demands.- Recruitment and training of new placement students.- Reporting to managers on team efficiency, performance and inventory with causes, effects and potential solutions for improvement.- Supporting fundraising efforts.- Lean Six Sigma Yellow belt achieved- Completed CAPM Project Management training.

- Dealing with calls in a highly professional and polite manner ensuring highest level of customer satisfaction on all calls.- Resolving customer queries and dealing with complaints.- Consistently meeting targets and exceeding expectations.- Awareness of law and regulations set out by the FCA relevant to role.- Working closely with the Underwriting Department to resolve any issues regarding processes and guidelines, and conveying these to team members to improve understanding and efficiency.- Identifying potential gaps in insurance cover, and where applicable, promoting products by cross and up selling to maximize team and business growth.