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IT Ops technician & manager enabling kind, efficient service delivery.
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Service Desk ManagerElevations Credit Union Jan 2022 - PresentBoulder, Colorado, UsLed the IT Service Desk team in providing first line support for computer hardware, software, and network issues, ensuring high-quality service delivery and customer satisfaction.Implemented ITILv4 procedures & activities during the transition to a new ITSM tool.Authored & Updated comprehensive training documentation for new Service Desk employees, enabling a smooth onboard process and consistent support practices.Measured & Improved team SLA metrics, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.Responsible for hiring, training, and mentoring Service Desk technicians, from entry to senior level. -
Manager, ProductionAlfred Music Nov 2019 - Sep 2021Louisville, Colorado, UsSupervised a team of Music Production Engineers & Content QA Specialists.Oversaw migration of an interactive sheet music database from to a cloud-based web platform.Created a Jira defect backlog system and resolved over 400 issues in two years.Contributed, designed & documented chord suffix features for Finale v26.Coordinated internationally between the U.S., France, & Belgium. -
Production Manager, Repertoire DevelopmentMakemusic Jan 2016 - Nov 2019Louisville, Colorado, UsLead a small team in creating interactive content for the SmartMusic & Finale applications.Tested SmartMusic content and assessment features. Provided comprehensive defect reports using Jira collaboration software.Wrote automation scripts in Bash, Python & JavaScript. -
Music Production Engineer/Quality Assurance TechnicianMakemusic Feb 2015 - Jan 2016Louisville, Colorado, UsCreated interactive content for the SmartMusic & Finale applications.Collaborated with developers to redesign the SmartMusic client's dashboard page.Tested SmartMusic content and assessment features. -
Customer Success ManagerMakemusic Dec 2014 - Feb 2015Louisville, Colorado, UsSupported customers in the Finale, Garritan, & SmartMusic product lines.Authored knowledge base articles for the Garritan virtual instrument library and Finale Music Notation Software.Provided Finale product training to all support employees.Created customer-facing blog content for marketing purposes. -
Customer Support RepresentativeMakemusic Feb 2013 - Dec 2014Louisville, Colorado, UsProvided technical support for the Finale, SmartMusic & Garritan product linesPerformed regression testing on the Garritan CFX Grand Piano Instrument LibraryAdvised the Customer Support Manager in relocating to Boulder, CODeveloped training materials for future employees -
SpecialistApple Apr 2012 - Jan 2013Cupertino, California, UsConsulted with customers to provide technology solutions.Achieved NPS Top Performer, Dec 2012.Trained in Apple creative solutions, especially Logic Pro. -
StaffKma Music Jan 2012 - May 2012Consulted with clients at a major recording studio in Times Square.Coordinated recording sessions for over 30 high-profile artists.Aided in technical troubleshooting and maintenance of digital & analog audio equipment.
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Senior Peer AdvisorBerklee College Of Music 2010 - 2012Advised roughly 20 freshman students each semester in acclimating to the Berklee education.Provided community-building events and personalized academic planning.Collaborated with other Peer Advisors to create guiding documentation for future advisors.
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Front Desk AttendantBerklee College Of Music 2010 - 2012Addressed calls and inquiries on behalf of the college as a first point of contactMonitored the school's piano practice rooms and classrooms
Peter Flom Skills
Peter Flom Education Details
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Berklee College Of MusicMusic Technology -
Moorhead Senior High SchoolHigh School Diploma
Frequently Asked Questions about Peter Flom
What company does Peter Flom work for?
Peter Flom works for Elevations Credit Union
What is Peter Flom's role at the current company?
Peter Flom's current role is IT Ops Technician & Leader.
What is Peter Flom's email address?
Peter Flom's email address is sh****@****ail.com
What is Peter Flom's direct phone number?
Peter Flom's direct phone number is +170136*****
What schools did Peter Flom attend?
Peter Flom attended Berklee College Of Music, Moorhead Senior High School.
What are some of Peter Flom's interests?
Peter Flom has interest in Design, Skiing, Photography, Sailing, Music, Running, Coding.
What skills is Peter Flom known for?
Peter Flom has skills like Music Production, Music, Composition, Guitar, Pro Tools, Music Theory, Logic Pro, Sound, Music Industry, Recording, Audio Engineering, Os X.
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