Paul Nolan Email & Phone Number

Sale, Manchester

Quals Direct provides an independent ePortfolio solution across the UK and overseas to Colleges and Training / Learning providers.Our team provides a first class customer service and the best cost solution to many Customers and end-users.My role within the team is to engage new customers and support them with their transition to Quals Direct by providing them with the training and education to achieve this. Our excellent support continues throughout our customer relationship.

Design and deployment of business strategy and policies within a niche market of Health and Safety Executive Accredited Bodies.Promote the success of the business with improvements in the marketing and sales techniques to promote the business brand, primarily within the construction sector, but also covering every other sector in the UK.Introduced and managed new technologies to cope with the demand of new business and to improve customer experience. Advanced the corporate governance of the company by producing better internal polices and procedures to work towards PAS 99 (ISO 9001, ISO27001, ISO14001)Enhanced upstream and downstream customer communication in creating open access to myself and the production of a newsletter and other regular communication.Further developed the customer experience with the introduction of professional working groups to share knowledge and experience to enrich the business product offerings.

Manchester; London; Bangalore

Centrica Telecommunications, then Carphone Warehouse (after company sale)Managed and develop a team of Counter-fraud specialists, providing training in CIFAS proficiency and other courses. TUFF accreditation education and 'on the job' education.Evaluated and mitigated product and systems fraud risks. This was achieved in understanding the IT and telephony systems recognising the reporting limitations, then designing a reporting suite to assist a robust detection and prevention strategy.Drive change to improve the efficiency in fraud detection and prevention. Every change request in the business has to be signed off or reviewed by myself. This has ensured a consistent approach is reducing the risk of fraud losses, it has also developed my understanding in project management and system architecture.Improved business processes to reduce the threat of fraud. For a team to be consistent in their approach in the detection, prevention and investigation of internal and external fraud.Lead the integrated intelligence approach to fraud for cross brands within Centrica.Instigated an Information Security culture and developed early stage Policy and Procedures for a new Information Security Manager role.

Created a bespoke fraud management system using MS AccessDeveloped reporting to identify fraud risks, by using Business Objects and system reportingDesigned and produced the Management Information packages to be presented to the Directorate and Senior Management. Single point of contact for Law enforcement agencies

Chester, United Kingdom

Consumer Credit Risk Analysts for the UK and Irish markets

Unix and bespoke system maintenance and managementManaging vendors and materialsReason for leaving: New

Administration on training provider applications

Part time jobs while at Uni

I had worked in the catering industry in a variety of roles up to Hotel Management

sommelier, waiter, front of house

Flying fast fighter planes (on a simulator)

B.Sc.(Hons), Information Technology, 2.1

Activities and Societies: Beer tester

Hnd, Electrical,Electronic And Communication Engineering, Distinction

A Level, Police Studies

Activities and Societies: Rugby

Education record

Education record