Paul Fox-Reeks Email & Phone Number

Saratoga Springs, UT, US

West Valley City, Utah, United States

Salt Lake City, Utah, United States

• A fin-tech company specializing in automotive lending solutions. Focusing on providing innovative, technology-driven services to simplify and enhance the car financing experience for dealers and consumers.
• Led the deployment of a new dealer client side tool, for helping structure loans to ensure profitability
• Implemented real-time loan tracking, increasing transparency and improving dealer satisfaction.
• Deployed Beta and Launch with a large success rate without downtime or churned dealers.

Lehi, Utah, United States

• As the Solutions Architect at SynergySuite, I help clients understand the breadth of functionality of our SaaS platform and assist with technical inquiries internally and externally. My responsibilities include:
• Conduct product demonstrations and training sessions to help clients understand the features and benefits of our platform.
• Collaborating with internal teams to address advanced technical issues and ensure timely resolution.
• Identifying areas for improvement in our platform and providing feedback to our product team, gathered from client meetings, and sales demos.
• Supporting our sales team by providing technical expertise and participating in client meetings.
• Building relationships with key stakeholders to ensure customer satisfaction and retention.During my time in this role, I have achieved the following:

Lehi, Utah, United States

• During my tenure as Vice President of Product and Design at SynergySuite, I successfully fulfilled the following responsibilities:
• Utilized industry trends, customer feedback, and design inspiration to develop an advanced platform for hospitality clients.
• Directed product teams to achieve the company's short- and long-term strategic objectives.
• Fostered collaboration among cross-functional and international teams to deliver an innovative and user-friendly product.
• Coordinated with agile development teams to ensure the delivery of predefined deliverables across a multi-module system.
• Contributed to strategic conversations regarding relevant products, processes, and technologies, leveraging my expertise in the hospitality industry and technical stacks.During my time in this role, I have achieved the.

Dublin City, County Dublin, Ireland

• In my prior role as the Director of Product & Design, I executed the following:
• Conducting extensive research and defining new product features aligned with customer requirements and company business model standards.
• Designing accurate concepts and fundamental technology in collaboration with the UI team to develop new product features and improve the performance of existing ones.
• Steering all aspects of key project execution, including procedural alignment, performance reports, and data gathering and analysis
• Simplifying project monitoring processes through the development and implementation of methods and procedures, including accurate tracking/documentation of expenditures and research findings, progress reports, and.
• Ensuring seamless communication among all internal teams, from sales to support, by regularly updating training standards in accordance with product features and efficient implementations.

Dublin City, County Dublin, Ireland

• During my tenure as the Product Specialist, I was accountable for:
• Serving as a SaSS provider to the hospitality sector and leveraged in-depth understanding in the POS industry.
• Expanding the company’s footprint from a minor workforce to a global player in providing services.
• Formulating solutions for customers and upgrading existing features, as the Product Specialist/Designer, including designing green field projects and migration projects for older technologies to newer, up-to-date.
• Employing the standardized web frameworks such as AngularJs, Material, Ionic, Foundation. NodeJs, JasperReports, Pentaho BI, Saiku BI, and Docker to develop innovative solutions.
• Providing support on an internal/external basis, to prospective clients in defining core requirements and familiarizing with new feature requests, while developing and designing those requirements.

Dublin City, County Dublin, Ireland

• As the Technical Services Manager, I executed the tasks as mentioned below:
• Provided expertise on development projects involving unconventional approaches, aimed at meeting and exceeding customers’ expectations.
• Administered entire aspects of technical support by leading the implementation team.
• Collaborated directly with company’s directors to accomplish all tasks and achieve target goals within budget/time constraints.
• Led a team of three engineers and completed installations of EPOS systems across restaurants, bars, night clubs, and hotels.
• Ensured timely provision of ongoing support to customer base across Ireland of Vectron till systems.

Dublin City, County Dublin, Ireland

• My Key successes during this role were:
• Confirmed timely completion of projects within budgetary limitations and active response to all concerns/queries of the department through effective management and support of the ePOS customer base.
• Guided in establishing a structured support system including the integration of a CRM package, support levels, and internal/external facing documentation.

Galway, Ireland

Working directly with customers to ensure the correct support is provided at all times. Ensuring 'Service Level Agreements' are meet and other KPI's are achieved. Manage all communication between support teams and feed back anything to the customer when required. Ensuring all documentation and reports are created and maintained. Conduct 'Service Reviews'.

Galway, Ireland

As a support agent I responsible for concluding cases to resolution, identifying the root cause of issues that arise. ePOS suites, eBusiness suites, and Credit Card solutions would be key areas of support that I undertook within this role. Basic triage and troubleshooting would be completed with support of customers IT consultant and technical staff. While.

Fetac National Diploma, Horticulture, Distinction

Activities and Societies: Design, Landscape, Science, Grass, Plant IdHorticulture Landscape Design

Supervisory Development