Paul Fox-Reeks Email & Phone Number

Saratoga Springs, Ut, Us

West Valley City, Utah, United States

Salt Lake City, Utah, United States

A fin-tech company specializing in automotive lending solutions. Focusing on providing innovative, technology-driven services to simplify and enhance the car financing experience for dealers and consumers.• Led the deployment of a new dealer client side tool, for helping structure loans to ensure profitability• Implemented real-time loan tracking, increasing transparency and improving dealer satisfaction.• Deployed Beta and Launch with a large success rate without downtime or churned dealers.

Lehi, Utah, United States

As the Solutions Architect at SynergySuite, I help clients understand the breadth of functionality of our SaaS platform and assist with technical inquiries internally and externally. My responsibilities include:• Conduct product demonstrations and training sessions to help clients understand the features and benefits of our platform.• Collaborating with internal teams to address advanced technical issues and ensure timely resolution.• Identifying areas for improvement in our platform and providing feedback to our product team, gathered from client meetings, and sales demos.• Supporting our sales team by providing technical expertise and participating in client meetings.• Building relationships with key stakeholders to ensure customer satisfaction and retention.During my time in this role, I have achieved the following:• Fully implemented an iPaaS system to help speed up our integrations with vendors, and created multiple integrations with HR/Payroll systems using Rest APIs, data drops etc..• Helped decrease the implementation timeframe by introducing automated tools, to improve accuracy and efficacy• Developed and delivered training materials for our sales team to improve their technical knowledge and technical ability to sell our platform.My technical expertise in the SynergySuite platform, as well as my general technical acumen, allows me to effectively communicate technical details to clients and internal teams.

Lehi, Utah, United States

During my tenure as Vice President of Product and Design at SynergySuite, I successfully fulfilled the following responsibilities:• Utilized industry trends, customer feedback, and design inspiration to develop an advanced platform for hospitality clients.• Directed product teams to achieve the company's short- and long-term strategic objectives.• Fostered collaboration among cross-functional and international teams to deliver an innovative and user-friendly product.• Coordinated with agile development teams to ensure the delivery of predefined deliverables across a multi-module system.• Contributed to strategic conversations regarding relevant products, processes, and technologies, leveraging my expertise in the hospitality industry and technical stacks.During my time in this role, I have achieved the following:• Established and defined processes to increase efficiency and consistency across the product and design teams.• Implemented new product tracking and design tools, resulting in improved team collaboration and faster product development.• Successfully grew the team from a single person to a team of five, resulting in increased productivity and greater output capacity.• Proactively listened to customer success team feedback and suggestions, leading to the implementation of customer-centric features and enhancements that positively impacted user experience and satisfaction.• Contributed to the expansion of the company's reach by creating tools and features that enabled the sale of products to additional locales.• Developed new features specifically tailored to assist hospitality customers during the COVID-19 pandemic, demonstrating a commitment to meeting customer needs in challenging times.

Dublin City, County Dublin, Ireland

In my prior role as the Director of Product & Design, I executed the following:• Conducting extensive research and defining new product features aligned with customer requirements and company business model standards.• Designing accurate concepts and fundamental technology in collaboration with the UI team to develop new product features and improve the performance of existing ones.• Steering all aspects of key project execution, including procedural alignment, performance reports, and data gathering and analysis• Simplifying project monitoring processes through the development and implementation of methods and procedures, including accurate tracking/documentation of expenditures and research findings, progress reports, and staff conferences, to keep upper management apprised of project status.• Ensuring seamless communication among all internal teams, from sales to support, by regularly updating training standards in accordance with product features and efficient implementations.

Dublin City, County Dublin, Ireland

During my tenure as the Product Specialist, I was accountable for: • Serving as a SaSS provider to the hospitality sector and leveraged in-depth understanding in the POS industry.• Expanding the company’s footprint from a minor workforce to a global player in providing services.• Formulating solutions for customers and upgrading existing features, as the Product Specialist/Designer, including designing green field projects and migration projects for older technologies to newer, up-to-date methods.• Employing the standardized web frameworks such as AngularJs, Material, Ionic, Foundation. NodeJs, JasperReports, Pentaho BI, Saiku BI, and Docker to develop innovative solutions.• Providing support on an internal/external basis, to prospective clients in defining core requirements and familiarizing with new feature requests, while developing and designing those requirements.

Dublin City, County Dublin, Ireland

As the Technical Services Manager, I executed the tasks as mentioned below:• Provided expertise on development projects involving unconventional approaches, aimed at meeting and exceeding customers’ expectations.• Administered entire aspects of technical support by leading the implementation team.• Collaborated directly with company’s directors to accomplish all tasks and achieve target goals within budget/time constraints.• Led a team of three engineers and completed installations of EPOS systems across restaurants, bars, night clubs, and hotels.• Ensured timely provision of ongoing support to customer base across Ireland of Vectron till systems.• Facilitated the introduction a working support structure including integration of a digital ticket and docketing system for engineers via mobiles.• Expanded the companies’ online presence on social media, along with an updated website to capture potential customers.

Dublin City, County Dublin, Ireland

My Key successes during this role were:• Confirmed timely completion of projects within budgetary limitations and active response to all concerns/queries of the department through effective management and support of the ePOS customer base.• Guided in establishing a structured support system including the integration of a CRM package, support levels, and internal/external facing documentation.

Galway, Ireland

Working directly with customers to ensure the correct support is provided at all times. Ensuring 'Service Level Agreements' are meet and other KPI's are achieved. Manage all communication between support teams and feed back anything to the customer when required. Ensuring all documentation and reports are created and maintained. Conduct 'Service Reviews' for customer either via phone or in person. Restaurants, Airport Kiosks, Hotels, and Leisure Groups would be examples of accounts that I would manage on a daily basis, ensuring support of their ePOS and PMS systems.

Galway, Ireland

As a support agent I responsible for concluding cases to resolution, identifying the root cause of issues that arise. ePOS suites, eBusiness suites, and Credit Card solutions would be key areas of support that I undertook within this role. Basic triage and troubleshooting would be completed with support of customers IT consultant and technical staff. While in this position I created and maintained training documentation to ensure knowledge was continuously passed through the team to ensure the same level of expertise. Including the above other such duties included, answering calls, logging incident cases and ensuring that all of the above complies with the customers SLA and KPIs.

Fetac National Diploma, Horticulture, Distinction

Activities and Societies: Design, Landscape, Science, Grass, Plant IdHorticulture Landscape Design

Supervisory Development