Prim Pascua Email & Phone Number

Philippines

• Designed and delivered AI voice bot solutions for large enterprise customers in the financial, telecommunications, insurance, and other industries.
• Ensured solutions met customer expectations and requirements, guaranteeing utmost satisfaction.
• Collaborated with Pre-sales, RD PM, and CSM teams throughout project delivery and post-release phases.
• Analyzed requirements, planned projects, and coordinated multiple teams for efficient progress.
• Exemplified leadership in guiding teams and managing risks from initiation to final delivery.
• Consistently completed projects on time, within budget, and maintained high-quality standards.

• Proactively managed the successful execution of the team's projects, ensuring on-time delivery and adherence to quality standards.
• Fostered effective communication and collaboration with other leads and managers, optimizing resource allocation for efficient project execution.
• Demonstrated a strong commitment to team development by upskilling, training, and mentoring team members to enhance their individual and collective capabilities.
• Monitored and maintained the team's performance through regular assessments, feedback sessions, and performance reviews to drive continuous improvement.
• Conducted one-on-one sessions with team members to provide support, guidance, and personalized development plans.
• Advocated for the team's salary appraisals, recognizing and valuing their contributions to organizational success.

Philippines

• Promoted to a team lead position within just 1 year and 4 months of joining, showcasing exceptional leadership abilities and a results-driven approach
• Designed, implemented, and delivered innovative solutions using WIZ AI's voice bot platform, enhancing customer engagement and satisfaction
• Developed and tested voice AI solutions, ensuring a seamless and user-friendly experience for end-users
• Generated comprehensive reports on AI conversation results, identifying improvement areas and proposing actionable strategies to enhance performance and user satisfaction

Quezon City, National Capital Region, Philippines

• Gathers project requirements and create project proposals
• Focus teams on business objectives and tracked progress to ensure completion of project milestones on time, on budget, and with the desired results
• Uses agile and waterfall approaches, creates detailed project road maps, plans, schedules and work breakdown structures

Philippines

• Co-founded the company, developed the business plan, established the mission and vision, handled several aspects of the business, including leadership.
• Presented to 5 clients within a span of 6 months and closed 4 deals
• Handles the recruitment and talent acquisition

Philippines

• Set up automated replies, created and personalized them for a more efficient reply system that the company use shortening the average reply duration from 50 seconds to 30 seconds
• Respond to customer queries sent to the company's Facebook page using Facebook Business Suite
• Follow up customers regarding their orders
• Facilitate purchase completion
• Create Social Media Graphics for the company's products
• Assist the Marketing Head in Lead Generation

Manila, National Capital Region, Philippines

• Worked as an Intern, learned CodeIgniter and PHP, and implemented mini projects.
• Tasked to find out and document how to embed 360 videos and images to web pages.
• Tested the software for an accounting system