Responsibilities include:Creation and ownership of Scottish specific cloud practice within Phoenix Collaboration with Microsoft and Phoenix technology specialists to support customer requirements across all Microsoft productsContribution to the wider Phoenix cloud services strategy

Responsibilities included:Delivery of strategy workshops with customers to maximise adoption of Microsoft 365Collaboration with Microsoft and Phoenix technology specialists to support customer requirements across all Microsoft 365 productsContribution to Phoenix cloud services strategy

Responsibilities included:Development of service offerings around Microsoft collaboration suite (Teams, SharePoint, OneDrive, and Yammer) Delivery of roadmap sessions with customers to build a deployment plan for relevant applicationsCollaboration with Microsoft to showcase new products and features to customers

Responsibilities included:Delivery of ‘customer immersion experiences’ to demonstrate the art of the possible with Microsoft 365 applications such as Microsoft Teams, OneDrive, and FormsCreation and ownership of the Microsoft Surface practice within PhoenixCollaboration with Microsoft sales and product teams (Cloud Solutions Team Champion FY20)

3 months in USA18 months in Canada (Working Holiday Visa) 2 months in Singapore / Malaysia

I used my time in Canada to learn a completely new skill and aid my personal development. I trained in one of Vancouver’s best coffee roaster to become a speciality coffee barista within a a fast paced cafe.

Responsible for definition and execution of Rebate program for 30+ DistributorsDriving sales generation through strategic sales activitiesManaging relationships with Distributors at country and EMEA levelClose liaison with Finance, Operations and Legal to increase efficiency of sales teamsDefinition of metrics to measure success and identify areas of improvementBusiness objects and salesforce reportingSupport recruitment, on-boarding and termination of Distributors through contract handlingInternal and external escalation point(EMEA Outstanding Performance Award 2015)

Providing 'Enterprise Class' support by becoming a Business Partner to internal and external customersVarious degrees of sales reporting. Working with business analysts and finance to support provision of business intelligence to the Sales management teamInvestigating ways to improve reporting in Salesforce.comAnalysis of business practice to ensure the existing processes and systems meet the needs of the business in the most efficient wayOperational point of contact for certain sales regions

(Intern from Aug 10 - Dec 10)Support Sales and other departments in CRM tool (Salesforce.com)Delivering training to Sales and other functionsOn-going analysis of existing processes and systems in the Sales organisation to increase efficiency by reducing administrative time and effort Close relationships with Corporate Operations colleagues to ensure WWsynergiesClose liaison with other EMEA functions including Finance, Order Managementand ServicesUpholding and reviewing business rules on a regular basisTroubleshooting and problem solving on ad hoc business issues(EMEA Operations Superstar 2011)