Philip Garduno Email & Phone Number

United States

United States

• Resolve client issues, general concerns inquiries via service now, email and chat.
• Provide administration and assist customers with Office 365 Exchange, Zoom, Slack and G-Suite issues.
• Provide high level technical support, consultation and troubleshooting virtually to university student, faculty, and staff, under the direction of the University Technology Office for Zoom technologies, and all suite.
• Respond appropriately to users request… Show more
• Respond appropriately to users request or issues by instilling trust through consistent follow-through and ownership of issues.
• Help develop and maintain customer facing and internal knowledge base articles.

• Administration of AD, Office 365, Azul, Microsoft Dynamics AX 2012, Zoom, Okta, Slack, Quip
• Configure newly purchased Mac laptops using Jamf, Dep and MDM
• Image new purchased HP laptops using Ivanti USB stick
• Set up accounts and deploy equipment for new employees
• Add users to appropriate groups and permissions in AD
• Setup and maintenance of Audio, video, and conferencing equipment (Zoom)

Mesa, Arizona, United States

• Support of SIP Station troubleshooting and documenting failures
• Diagnose and repair Citrix issues and troubleshoot agent applications related issues
• Heavy customer service experience
• Work with the proper teams for resolution of tickets escalations
• Responsible for incident management of the entire site
• Service Now ticketing system

Phoenix, Arizona, United States

• Closely monitor Service Now request/incident tickets to ensure timely resolution
• Hands on experience on MS exchange 2003/2007/2010 premise and Office 365
• Day-to-day troubleshooting of Outlook issues such as mailboxes, shared mailboxes, distribution list and Calendar issues
• Scripting (PowerShell)
• Administration and configuration of OCS 2007 and Lync servers
• Provide 24hour On-Call support (Xmatters)

Phoenix, Arizona, United States

• Proficient supporting Windows products (Office365, Outlook/Skype, Access, Visio, Project, etc.)
• SCCM software deployment, SCCM remote connection, SCCM configuration manager
• Imaging in a OSD environment running pixie boot task sequence. (Windows 10 images)
• Support of Zoom (conferencing software) and Box (Cloud Storage Services)
• Service Now (ticketing system)
• Refresh of out of warranty hardware.

Phoenix, Arizona, United States

• Remedy Service Management ticketing system / and Service Now
• Provide remote and desk-side technical support of Window 7 and Windows 10
• Application support of banking systems
• Support of LAN/WAN issues
• Responsible for new hire builds, moves, and phone setup.
• Manage machine and user accounts in Active Directory

Tempe, Arizona, United States

• Support of T-Mobile retail store core hardware devices such as Point of sales devises
• Predefined Maintenance: Duties include AD user and machine account management, routine system management, backup tape rotation and hardware maintenance.
• Print Services: Duties include management of all Windows 2008 print servers and print queues.
• Support of store Cisco switches and routers.
• Avaya Phone systems / cross connect, punch down and troubleshoot connectivity issues
• Use… Show more

Chandler, Arizona, United States

• Handle and resolve incidents created by the Remedy Service Management system.
• Set-up, test and troubleshoot a variety of hardware including desktops, laptops, servers, printers, sound and video cards, peripherals and handheld devices (Blackberry PDA’s)
• Support of Lotus Notes email failures and Client Server Applications
• Installs, tests, and troubleshoots an array of software applications including multi-platform operating systems, third-party applications, and in-house… Show more
• Installs, tests, and troubleshoots an array of software applications including multi-platform operating systems, third-party applications, and in-house developed applications
• Coordinates departmental moves