Distribution partners of Safilo for various brands of frames and sunglasses covering Western UP and Uttarakhand and of ZEISS ophthalmic lenses for spectacles covering Western UP, Noida and Greater Noida for Carl Zeiss India (Bangalore) Pvt. Ltd.. with offices in Meerut and Noida.Safilo Group S.P.A. is an Italian company that designs, produces and distributes prescription frames, sunglasses, sports eyewear, ski goggles and helmets, and cycling helmets under its own five house brands and 32 licensed brands, including Smith Optics who make military grade eyewear. Safilo has a global presence with their own production facilities, showrooms, offices and design studios in Padua, Milan, New York, Hong Kong and Portland. With direct subsidiaries in 40 countries and a network of more than 50 qualified partners in 70 other countries, their distribution network reaches around 100,000 points of sale.ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries. As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities. The company was founded in 1846 by Carl Zeiss, who anchored precision, a commitment to innovation and the creation of real value for customers and society. In 1889, Ernst Abbe established the Carl Zeiss Foundation in memory of his partner as the sole owner of ZEISS, until today the foundation is exclusively committed to promoting science and progress.ZEISS Vision Care is part of the larger ZEISS Group. With ZEISS Medical Technology, they cover the entire spectrum of eye health care needs during a person’s lifetime. In addition to corrective lenses, they produce the technology used by eye care professionals to test, diagnose and treat eye conditions. ZEISS’s extensive expertise across various fields of optics informs the design and science behind their vision care products – including ZEISS eyeglasses.

Co-Founder of India's leading company in Warranty and Extended Warranty Service Administration for Technology Products which include IT, Office Automation, Consumer Electronics, Consumer Durables, Mobility Products, Security Products etc.Creating strategic partnerships in entire spectrum of Products, Services and Technology.

SMR is an ISO 9001-2008 certified organization providing IT services and IT hardware system integration services. They are pioneers in providing remote services to SOHO and SME computer users under the brand name PC Gurulive. SMR also provides high end solutions in security surveillance and enterprise class wireless networking.

Schindler India is a 100% subsidiary of Schindler Holding Ltd., Switzerland. It is ranked as world # 1 in escalator business and # 2 in elevator business. The Indian operations were started in 1997 and in the last 5 years Schindler has already emerged as one of the major players in the Indian market.As part of the Greenfield project I was part of the Indian Management Team reporting administratively to the President (Country Head) and functionally to the Vice President – Customer Service for EMIA (Eastern Europe, Middle East, India and Africa).

Xerox in 1998 launched service outsourcing program. As member of a very small core group for this program, I was involved in strategising and implementation of the program in North and Eastern part of the country. This program was successfully run and was adjudged as a bench mark program in Xerox globally.

As Regional Service Manager I was responsible for:• Monitoring of key service deliverables like response time, down time, mean time between calls etc.• Customer satisfaction• Employee satisfaction• Spares inventory and consumption• Customer retention• Service revenue billing and collection• Implementation and review of processes as per ISO 9000

• Customer satisfaction• After-sales-services delivery & monitoring of key service deliverables• Service revenue billing and collection• Spares inventory and consumption• Implemented new concept of sales of typewriters through replacement sales through service force.