in 1992 after having bought Motofollia, I specialized in technical assistance to Customers, getting to direct a workshop considered one of the best in Italy. I have directed the company toward a new relationship with the customers, putting the quality of service the main aspect of my business. I increased the sale of spare parts through extreme precision and organization, receiving an award in 2008 by Suzuki: higher revenue related to motorcycle parts sold compliance throughout Italy. Kawasaki in 2008 has rewarded as the second best technical support in Italy. Customers have rewarded Motofollia as the best dealer for the Emilia Romagna region in the years 2006 and 2007, the contest launched by the magazine "Motociclismo". Since 2007 Motofollia organized technical courses free for Customers. Starting in 2010 I became After Sales Manager in Motorfelsinea, BMW Motorrad Dealer in Bologna. Our Team reached 2° place in BMW national contest on After Sales, awarded in Berlin on December 2011, and won the Customer Satisfaction Award by BMW Motorrad on Jenuary 2021Settori di competenza: Resolution of technical problems, organization of work, webmaster, my last mania is Lean Thinking and elimination of muda