Paul Gatson Email & Phone Number

Raleigh, North Carolina, United States

Lake Charles, Louisiana, United States

• Assist customers with daily computer needs which includes hardware and software issues. ( Microsoft Office 365 and Windows 10) • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance. • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions. • Removed malware, ransomware and other threats from laptops and desktop systems. • Encrypting, backing up, and securing sensitive data. • Skilled in ServiceNow closing on average of 7 customer tickets daily. • Trained customer employees on machine use and maintenance. • Uploaded new software, rolled out updates, and applied patches to Northrop Grumman customer computers. • Familiarity with Microsoft Office 365 and Window • Dell and HP certified.

Lake Charles, Louisiana, United States

• Resolved computer and system networking problems to maintain user productivity.• Maintained servers and systems to keep networks fully operational during peak periods.• Removed malware, ransomware and other threats from laptops and desktop systems.• Devised solutions to operations issues involving Windows XP/7/10 and working closely via phone, email, and live chat.• Setting up and managing any surveillance system and storing any available evidence.

Lake Charles, Louisiana, United States

• Maintaining and ensuring all produce product are fresh and neatly placed.• Stocking and removing expired items from store shelves.• Communicate with customers to insure them they are getting the best products. • Assist by bagging shopper's groceries and carrying them out if needed.• Breakout pallets and neatly organized all products that are delivered to the store.