Working dedicatedly for Louis Dreyfus Company.• Product Owner of the Mobile Services team, responsible for the operation and maintenance of the company's mobile telephony network, vendor payment control, and telecommunications services (Landlines, Mobile, and Internet circuits), with a focus on generating value for the customer and applying agile methodologies. Managing contracts with vendors and suppliers, staying up to date with trends and technological advancements in the mobile telephony sector, analyzing data and metrics for service optimization, and collaborating with multidisciplinary teams to achieve goals and objectives;• Network Consultant and Scrum Master for the Networks & Telecom team, skilled in overcoming team impediments and driving agile transformation. Providing guidance and support in project development;• Efficient management of telephony and data network operations and maintenance, cost evaluation, contract negotiation, and supplier relationship management. Preparation of Request for Proposal (RFP) for new telecommunications contracts, active participation in cost reduction negotiations and simplification of supplier management complexity. Developing studies for the annual budget composition of CAPEX and OPEX;• Administration of Collaboration tools in the North Latam region, overseeing the infrastructure replacement process and implementation of new voice and data circuits.

• Held a key role as the coordinator of the infrastructure team, responsible for the service monitoring department and leading the customer support team;• Demonstrated strong coordination skills by establishing service standards and providing training for new employees, organizing schedules and assigning tasks within the team, implementing procedures and standardizing documentation to optimize operations;• Managed the environment monitoring platform using PRTG Network Monitor, administered computer networks through VLAN segmentation, Firewall rules, and NAT with Router MikroTik, and performed configuration and maintenance of WLAN networks using Ubiquiti UniFi to ensure high-quality connections for clients;• Successfully implemented new projects for expanding telecommunications services coverage, configuring routers and switches to meet new demands using Router MikroTik and Ubiquiti UniFi Switches;• Generated comprehensive reports covering data traffic, network availability, and WLAN connections. Managed OS tickets, incidents, problems, and requests using EverFlow, a dedicated tool for internet service providers.

• Provided third-level technical support with responsibilities in the preparation, adaptation, and monitoring of the company's and its clients' environment and infrastructure, with a focus on managing Cisco Unified Communications Manager, VoIP Elastix, and Asterisk telephony services, as well as server maintenance and overall network environment. Experienced in implementing new network technologies and structured cabling, supporting third-party service administration, ensuring compliance with administrative contracts, and providing suggestions for internal infrastructure improvements;• Notable achievements include leading project implementation activities, including switch installation and configuration, comprehensive documentation development (Executive Project and As-Built), Fortigate Firewall configuration, network policy definition, and overseeing network projects involving network asset installation and replacement, as well as logical segmentation of client networks.

• Provided technical support via phone and e-mail, offering guidance and solutions for routine user issues. Conducted remote assistance using ULTRAVNC and AUTOMATOS. Responsible for training new technicians and efficiently distributing request flows to ensure optimal ticket management and organization. Possessed strong experience in Operational Systems, monitoring servers and network services, demonstrating leadership and administrative skills, and creating detailed daily and weekly reports on IT problems and solutions. Proficient in Windows Server administration.