Dynamic IT Professional | Award-Winning Achiever: * Passionate about technology, an active team player, and an individual contributor with a sharp focus on automation, efficiency, and optimizing speed, stability, service management, and security. Experienced in streamlining processes even with limited budgets and resources.Recognition and Awards: * CEO Award and Excellence/Efficiency Awards: Recipient of the CEO Award and multiple Excellence/Efficiency awards during my tenure at Shire Pharmaceuticals (now part of Takeda). * ImmunoGEM Awards: Recognized with various ImmunoGEM awards at ImmunoGen Inc. for unwavering dedication, exceeding expectations, successful project partnerships, deal completions, and exceptional solutions.Key Responsibilities and Achievements: * Director of IT: Supervised ImmunoGen's Global Shared Services, including strategic direction and oversight of the End User Experience Team, Infrastructure Team, and Managed Security and Services providers. * Acting Head of IT (Nov 2019 - Mar 2022): Served as Acting Head of IT for ImmunoGen Inc., a prominent biotech company with 175+ employees and control over a $4.5M budget. * Support Team Management: Managed Tier 1-2-3 support teams across on-site, remote, and offshore locations. * Executive Support Leadership: Led a high-performing Global Executive Support Team, providing comprehensive support to senior leaders (SVP+) at Shire Pharmaceuticals (now Takeda). * Personalized Executive Support: Delivered tailored support to the Board, CEO, and Executive Committee at both Shire Pharmaceuticals and ImmunoGen Inc. * End User Experience Team: Established and led the End User Experience team, focusing on introducing and training end-users in new IT hardware and services. * IT Projects: Coordinated and executed complex IT infrastructure integrations, migrations, and projects. * Vendor Management: Managed relationships with service providers, ensuring all contractual obligations and expectations were met.Passionate About Technology, Travel, and Fine Dining: * Technology Enthusiast: Possess an insatiable curiosity for emerging technologies and stay ahead by exploring the latest innovations in the IT landscape. * Avid Traveler: International travel inspires me, broadening my personal and professional horizons. * Culinary Connoisseur: When not immersed in IT, I savor fine dining experiences with my wife and appreciate culinary artistry from around the world.