John Furniss Email & Phone Number

Greater Pittsburgh Area

● Acted as sole IT department for various local small businesses.● Provided remote support when possible.● Performed on-site break/fix services.● Setup and configured Mail servers, Web pages and Internet presence.● Installed wireless solutions with enhanced security protocols.● Offered training seminars on subjects such as MS Office suite, eBay, Mal-ware and general PC maintenance. ● Installed and maintained firewalls and file servers.

Greater Pittsburgh Area

● Involved in decision-making process for purchases of various enterprise software achieving cost saving as a primary objective.● Acted as Project Lead on various projects both large and small.● Responsible for creation of Ghost images for new hardware distributed throughout company.● Backup Trend Antivirus Server administrator.● Backup Citrix administration. Farm consisting of 100’s of servers and over 200 applications (one of the largest in Western Pennsylvania). Expertise with Citrix Management Console and terminal services. Used Tricerat product for printing and profile management. ● Responsible for all internal and external documentation including Information Systems policies and procedures, knowledge base articles and related how-to documents. Authored and presented slide shows on behalf of corporate Information Systems department. ● Designed and implemented two different ACD (Siemens and Cisco) systems for call routing.● Primary RightFax administrator. Used for faxing via Outlook.● Primary Wireless administrator utilizing advanced security with Cisco’s LEAP authentication.● Used Active Directory to manage users and computers on the domain.● Took part in major LAN upgrades involving hardware and cabling.● Support of over 8,000 users and 450 locations across the world both over the phone and remotely using PC Anywhere, RDP, Dameware and other utilities. Operating systems consisted of Windows 9x, NT, 2000, Vista, 7 and XP as well as Office 97, 2000, 2002, 2007 and 2010● Acted as Lead Analyst training, mentoring and assisting other analysts.● Used ITIL standards for training and routing of trouble tickets. ● Sharepoint Intranet / Teamsite Administration.

Greater Pittsburgh Area

● Managed location service center in all aspects of operation including leading and mentoring staff, customer service and acted as a liaison between the center and corporate officials while providing the highest level of hardware and software support to Gateway clients.● Consistently met or exceeded all weekly quotas often scoring in the top 5% district wide.● Conducted training programs for new Gateway clients including PC Health and Maintenance seminars.

Information Systems

General Studies

Education record