John Furniss Email & Phone Number

Greater Pittsburgh Area

• Acted as sole IT department for various local small businesses.
• Provided remote support when possible.
• Performed on-site break/fix services.
• Setup and configured Mail servers, Web pages and Internet presence.
• Installed wireless solutions with enhanced security protocols.
• Offered training seminars on subjects such as MS Office suite, eBay, Mal-ware and general PC maintenance.

Greater Pittsburgh Area

• Involved in decision-making process for purchases of various enterprise software achieving cost saving as a primary objective.
• Acted as Project Lead on various projects both large and small.
• Responsible for creation of Ghost images for new hardware distributed throughout company.
• Backup Trend Antivirus Server administrator.
• Backup Citrix administration. Farm consisting of 100’s of servers and over 200 applications (one of the largest in Western Pennsylvania). Expertise with Citrix Management Console and terminal services. Used Tricerat.
• Responsible for all internal and external documentation including Information Systems policies and procedures, knowledge base articles and related how-to documents. Authored and presented slide shows on behalf of.

Greater Pittsburgh Area

• Managed location service center in all aspects of operation including leading and mentoring staff, customer service and acted as a liaison between the center and corporate officials while providing the highest level of.
• Consistently met or exceeded all weekly quotas often scoring in the top 5% district wide.
• Conducted training programs for new Gateway clients including PC Health and Maintenance seminars.

Information Systems

General Studies

Education record