Patrick Giese Email & Phone Number

Texas, United States

Dallas, Texas, United States

United States

Us

Cask is a Business and Technology Management Consulting firm focused on providing clients with a dynamic range of services including strategy development, decision support and roadmaps, process improvement, education, and organizational transformation.Senior Advisor for OCM program development and execution advisory support,Senior Advisor ServiceNow HR, SecOps/GRC, PPM, ITSM implementation, process and training support

Dallas, Tx

Review customer contracts, extract agreed to service deliverables, review deliverables with account managers and compliance evidence with operations managers. Where needed, drive service improvement planning and execution.

Richardson, Tx

Overseeing Change and Release Management for this technology infrastructure service provider/outsourcing company. Driving continuous process improvement towards mature models that provide the right level of risk mitigation and a better approach for lean/agile service management.

Columbus, Ohio

Global Change Management governing major event planning and readiness for impacts to key data center operations or facilities with cross line of business impacts.

Columbus, Ohio Area

Coordinate global core technology change management teams and scheduling of major technology events impacting key technology data centers and resources. Ensure inter-global region activity is well documented and impacts thoroughly addressed.

Easton Town Center, Columbus, Ohio

My role as a Specialist for Apple began as a casual conversation with the store manager who remarked on my interest and knowledge of their products. The importance of the Specialist role cannot be overstated. The Specialist is the first encounter of a customer in an Apple Retail store and creates a lasting impression. My focus was to ensure the customer understood well the best product solution for their needs, and proceed to surprise and delight them with things they did not know the product could do for them.

Manage operations group in world’s third largest Novell 4.11/5.1/6.0 enterprise environment supporting over 40,000 clients and 60,000 networked objects. Provide real-time support to remote and onsite server operations and desktop support personnel. Advise on Disaster Recovery and Business Continuity projects and testing. Coordinate production migration to enhanced Microsoft and Novell 6/eDirectory environment, creating the largest, centrally managed Novell/Microsoft hybrid enterprise environment in the world to date (per Novell).Oversight in centralization strategy moving from a national team of 33 regional LAN administrators to two small teams of co-centralized national LAN Administrators, leveraging streamlined operations and efficiencies.

Provided desktop and network systems troubleshooting and development direction for high profile client companies