• Undertaking and performing KYC & AML reviews: On-boarding new clients, by reviewing KYC applications, conducting background screening (including sanctions, PEPs, and adverse media), and performing client risk assessments in accordance with the Firm’s policies and procedures.• Overseeing the Firm’s periodic KYC refresh queue: reviewing and verifying updated customer information and documentation during periodic KYC refreshes to ensure compliance.• Monitoring ongoing client changes: Reviewing ongoing monitoring changes for existing clients, identifying triggers that require KYC refreshes such as sanctions alerts, adverse news, changes in ownership etc.• Maintaining required logs: Ensuring that all necessary logs are adequately maintained, including PEP registers and ongoing due diligence logs.• Contributing to the due diligence processes: Participating in the due diligence process for exchanges, financial institutions, banks, and other third-party vendors. Managing verification process, handling information requests, and escalating issues to relevant stakeholders as necessary.• Excellent written and verbal communication skills while working closely with clients to obtain the necessary documentation.• Clear and efficient communicating with internal stakeholders to provide accurate management information.

• Conducting compliance Quality Control reviews to maintain the highest standards for KYC, ensuring alignment with internal policies, procedures, and regulatory guidelines.• Carrying out AML/KYC checks and supporting the Financial Crime team in ongoing client monitoring, while also upholding compliance throughout the client lifecycle.• Executing client due diligence (CDD) and enhanced due diligence (EDD) in strict adherence to internal policies, procedures, and regulatory norms, especially in complex jurisdictions and intricate client structures.• Scrutinizing new client requirements and refresh demands, aligning them with the corresponding Client Identification Profile to guarantee adequacy and precision before submission to the client.• Regularly engaging with clients and the sales team to acquire and review pertinent client documentation, assigning appropriate client risk scores in accordance with Copper's criteria.• Analyzing intricate ownership structures across various jurisdictions, demonstrating expertise in funds, foundations, trusts, and charities.• Conducting client refresh activities through thorough review of client documentation, vendor databases, and data input into proprietary systems to ensure comprehensive compliance with refresh requirements and performing gap analysis reviews.• Actively participating in remediation efforts and both internal and external audits.• Collaborating closely with the Sales team, Head of Compliance, and MLRO to maintain a cohesive compliance framework.

• Communicating and providing support to the sales team across all levels in relation to identification, verification and AML guidelines.• Identifying and reviewing all relevant client documentation for onboarding, including complex ownership structures and high risk customers to ensure we meet the requirements under AML.• Completing periodic reviews of customers where ongoing EDD is required.• Co-ordinate weekly, monthly and annual AML audits to ensure processing errors are identified and rectified before any impact is experienced.• Assisting with written communications and remediation of non-compliant AML customers in an effort to resolve issues.• Liaising with AML providers as well as various regulatory bodies (such as the NCA, HMRC & the Police) in relation to non-compliant AML customers.• Collating and fulfilling information requests received from various regulatory bodies.• Reporting directly to the Head of Compliance and MLRO.• Providing compliance training to all staff to ensure employees are aware of regulatory and compliance requirements.

• A key leader within the Senior Lettings team across Marylebone, South Kensington, Notting Hill and Hampstead. Generating over £1m fees, managing almost 200 transactions and being recipient of numerous awards, earning several rapid promotions and achieving all key targets.• Ensuring that the onboarding process is efficient: checking and documenting KYC information, undertaking individual identity verification checks and reviewing documentation to ensure compliance with all regulatory AML and KYC requirements.• Reviewing hits on sanctions, PEPs and adverse media and ruling out or escalating as appropriate.• Expanding portfolio year on year by at least 200% and developing brand image to become the number 2 rated and reviewed agency on Rightmove, Zoopla, SpareRoom and MoveBubble.• Undertaking the full lettings process from advertising through to referencing, contracting, deposits, extensions, move-ins and move-outs.