• General Management, Business Operations including Sales, Marketing, Franchise, Academic operations.• New business unit, startup and now an established company catering to the needs of students preparing for the competitive exams.• Managed budget implementations, employee reviews, training, schedules and contract negotiations.• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.

• Implementation of all new initiatives in the institutions part of the group.• Administration of Technical Infrastructure, creating media for digital marketing, Practicing Quality management and organizing various events at institution level.• Headed Computer Science Department of the group and supported the teachers in Syllabus execution.• Recruited and trained team members for IT / CSC Department.• Created new Syllabus for Computer science department and implemented in the group of school.• Assessed existing systems including billing automation, School Management System, Learning Management System and made necessary changes matching the current system of school management.

• Managed Centre’s Business Operations at locations Adayar and T- Nagar in Chennai.• Responsible for the overall operations including sales, marketing, academics & student placement.• Managed the business of Pearson VUE testing centres at Adayar and T- Nagar Centre.• Trained and guided team members to maintain high productivity and performance metrics.• Responsible for strict adherence of QMS ISO principles across the team members.• Improved operational planning and business frameworks to enhance resource utilization.• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.• Evaluated employees' strengths and assigned tasks based upon experience and training.

• Learning Delivery Management Specialist at NIIT Chennai Nungambakkam• Handled technical and academic operations.• Responsible for providing directions to a team of technical IT trainers in order to ensure student's performance at acceptable standards for batches within the team.• Also responsible for ensuring defect-free systems and student services of transfers, student appraisal, certification and optimizing capacity utilization.• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.• Pursued professional development continually by attending educational conferences and teacher training workshops.• Planned, facilitated and assessed monthly staff meetings and staff development.

• Supported NIIT Centers across Tamilnadu for quality education delivery.• Provided support on delivery of education to students, enhancing student learning, and meeting quality objectives, as per existing course/programs specifications, policies, procedures, new delivery initiatives and other operational guidelines.• responsible for ensuring defect-free systems and student services of transfers, student appraisal, certification and optimizing capacity utilization.

• Handled US customers though the Voice process of the Comcast Communications.• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Handled US customers of the Hewlett-Packard Desktop Division (Voice Process).• Supported agents as part of Agent Support Group [ASG] to perform their duties as per the standard and helped them to troubleshoot the technical issues of HP computers.• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Computer Science Faculty for Class 11 and 12, and has shown 100% result throughout the tenure.• Supported school administration activities as AHM. • Coordinated Govt related school works. • Acted as external examiner for practical examination at various schools• Taught C, C++ Programming, Core Java Programming, Star Office Package, Visual Basic to students. • Created and implemented Computer Science Syllabus for Primary school up to High school level.• Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.• Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.• Prepared lesson plans according to assessment of student needs and learning ability.