As a Client Technology Leader, I focus on leveraging technology to deliver scalable, innovative, and efficient solutions in a competitive multi-vendor landscape. My expertise lies in digital and enterprise transformation utilizing managed service models, ensuring optimal performance and alignment with client objectives.- Lead and optimize the delivery of technical services with a 150+ resource team, focusing on efficiency and quality.- Assess and implement outcome-driven and fixed-capacity delivery models to enhance operational performance.- Collaborate on technical proposals, Statements of Work, and managed service contracts to streamline delivery.- Analyze competitive risks, proactively securing critical program areas and mitigating vendor conversions.- Identify and implement innovative technologies and process efficiencies to drive results.- Build strong partnerships with clients, ensuring technical solutions align with their core business functions and strategic goals.- My passion is driving technical excellence and delivering value through innovation, optimization, and client-focused strategies.

As a company executive, I work with other executive level staff to direct the day to day operations of the company, define company values and goals as well as driving the company to the forefront of the web hosting industry. - Work with IT resource suppliers and providers to ensure high availability of all systems and the success of new products and services.- Oversee the entire hosting network and all technical decisions regarding network topology, datacenter design, service delivery, and cloud computing. - Work with the network operations center and security personnel to ensure the security of all customer and company data.- Respond to support and new service requests from customers and ensure that customer requirements are met and all customer facing services remain highly available.- Remain active in the IT administration environment by participating in major company projects, developing new applications and staff tools, and in depth management of computing and network resources in the customer facing hosting environment. - Participate in day to day network operations center activities by assisting and managing IT and network administration tasks. - Troubleshoot and resolve high tier support issues relating to managed datacenter services and cloud computing.- Promote the usage of agile methodologies in everyday workflows within the company. - Develop path-forward strategies and planning regarding cloud migration and application as a service systems and infrastructure. - Coordinate the expansion and delivery of global web and application hosting services.

My day to day duties in this position include deployment and management of various IT resources such as servers, applications, and systems / tools. I manage the business / office network and applications, provide high-tier IT support to the local IT service desk, ensure IT compliance with corporate standards and preform in-depth troubleshooting on various datacenter and application issues.- Use various monitoring platforms such as Solarwinds, OpenManage, and HP Insight to monitor for and diagnose various issues on the office and SCADA networks. - Write PowerShell tools for task automation, troubleshooting, and IT staff productivity. - Administer large SharePoint site collections for the entire facility.- Implement and execute data backup and disaster recovery plans using various backup tools including Symantec and Acronis products. - Build, manage and troubleshoot large-scale enterprise virtualization platforms based on Vmware ESX.- Configure and manage various online applications such as Microsoft Azure and PowerBI. - Manage and troubleshoot various Cisco devices ranging from device access control platforms to enterprise VSS systems, LAN routing and storage infrastructure. - Ensure IT compliance by securing systems and applications using a variety of in house and commercially available tools. - Utilize the agile software development process and agile enabling platforms such as Microsoft Team Foundation Services.- Manage and filter daily tasks and request using BMC powered enterprise ticket systems. - Build, configure, and troubleshoot IBM BladeCenter, Dell FX, and other modular computing platforms.- Manage and provide technical guidance / consulting for large IT projects and tasks.

- Installed, maintained, and optimized 2-way radio and PBX voice communications throughout the camp.- Programmed smart 2-way radio systems and other voice communication devices.- Maintained master camp merit badge and attendance database for over 500 scouts.- Administered various point of sale systems for camp store.- Setup and maintained long range, highly available wireless networks for the camp.- Various clerk duties such as maintaining camp records for the staff and scouts.- Coordinated with central scout office to purchase and secure materials for the camp.- Reported to camp director about camp compliance, IT systems, and operations.

Manage the in house support team that supports student, teacher, and administrative end user devices such as laptops, desktops, Promethium ActivBoards, campus Novell trees, and front office servers. - Managed a 15 person team that supported all classroom and administrative computers and servers on campus. - Provide tier two support for complex IT related issues regarding connected classroom learning tools such as the Promethean ActivClassrom system, classrom desktops, and administrative workstations. - Troubleshoot and manage campus local area network.- Provide support for IT related independent study classes.- Assign and manage trouble tickets using the Spiceworks Ticket Platform- Provide end user training for connected classroom systems and new software