Philip Mancini Email & Phone Number

Media, Pennsylvania

I was hand-selected by Serenity Wellness’ leadership to provide consultation services and was specifically tasked with enhancing overall profitability and business operations. I accomplished this by analyzing staff and department level functions, identifying/correcting underperforming operational elements, designing/executing corrective measures, and improving procedural efficiency across all segments of the business. My efforts also led to substantial bottom-line growth achieved through the introduction of innovative scheduling software and other digital solutions that reduced manpower requirements and streamlined workflows.In addition to performance related projects, I also boosted marketing outcomes, client engagement, and customer retention after designing and spearheading a complete rebranding effort. Key Achievements Include:• Reduced front-end staffing costs 50% by integrating new scheduling software, allowing for reallocation of resources to customer service and targeted marketing campaigns that led to $90K revenue increase in 3 months. • Garnered 22% profit per service increase and drove 10% more website traffic by spearheading complete rebranding effort which unified 2 (previously disjointed) company identities. Changes also resulted in new strategic partnership opportunities. • Increased repeat client business by 26%, monthly memberships by 19%, and overall revenues 52% in 1 year, after instituting multifaceted advertising and customer service initiative. • Redesigned intake process resulting in 50% time savings, and affording more time for sales activities.

Malvern, Pennsylvania

After demonstrating a shrewd capacity to deliver tactical and analytical support to the company’s leadership, I was promoted to this senior role. As Ricoh was experiencing a downsizing, I was instrumental in assessing need and finding opportunities to reduce costs. I analyzed performance and ensured success by identifying inefficiencies in operations and taking actions to optimize processes while simultaneously maintaining operational integrity. I was able to significantly reduce labor time spent on extraneous and redundant activities and I utilized my technical and programming knowledge to automate activities. Key Achievements Include:• Decreased manpower needs 15% 8,640 (labor hours) by refining sourcing and procurement tracking system used by supply chain management. • Saved over $1.1M in operating costs in 1 year through system automation. • Enhanced division leadership’s work efficiency by 25% after completing programming work through PowerShell to streamline data access and transfer throughout Ricoh’s network.

Malvern, Pa

I was recruited by Ricoh to apply my expertise in business analysis, data tracking, and reporting. Utilizing my expertise in these areas, I built and integrated technical solutions which corrected business processes and turned around underperforming departments. In addition, I played a critical role in transforming information into usable data applied to strategy formation and benchmarking. My impact on profit growth is best highlighted by my work with the distribution unit. Here I streamlined many processes across the division and improved the unit’s reporting framework. I also implemented predictive modeling and advanced forecasting which impacted corporate decision-making in sales, compensation, staffing, storage, logistics and technology. Key Achievements Include:• Achieved and maintained 94% accuracy in tracking and reporting levels, despite drastic budget cuts due to downsizing efforts. • Received “Manager’s Award” for improving reporting run times 26% in 1 year, and gains in this area allowed for process changes that resulted in 10% to 15% productivity increases among each employee. • Reduced parts ordering department costs 25% by co-creating system that enhanced accuracy and timing in reporting.

West Chester, Pennsylvania

As the Senior QA Analyst for this multibillion dollar consumer product, media and marketing corporation, I utilized an array of tools to conduct in-depth analysis of supply chain, QA and QC related operational and financial analysis, reporting, data management, operational modeling and system development. My work was used at the strategic level for business planning, ROI analysis and presentation purposes. I applied six sigma methodologies and lean practices to uncover root causes of production issues and work processes, and enacted Kaizen Events to take corrective action. In addition, I was the “go-to” team member for advanced reporting and QA needs. I also led database and software rollouts in the QA department (150 employees) as the designated IT point person. Key Achievements Include:• Awarded by VP for saving 1,740 man-hours and increasing throughput 20% by designing and building automation process for Apparel Department’s sampling evaluation process. • Saved QVC $32M+ over tenure through creation of Vendor Tiring Process automation tool (built advanced SQL queries and tables used to generate reporting through Access database.• Improved Legal Team’s compliance and tracking of contracts, waivers, liability insurance and negotiations by constructing dynamic reporting/tracking process that augmented efficiency across shipping, vendor management and merchant activities.

West Chester, Pa

I had a significant impact on QVC throughout my tenure at the organization as I directed Employee Performance Management initiatives for the QA division’s personnel. I led 39 staff (warehouse/distribution, QA inspectors, mechanics and specialists) and managed manpower levels while also providing cross functional supervision to over 800 personnel. At a time of rapid expansion, I helped QVC achieve double-digit YOY growth by shrewdly handling supply contract negotiations, reducing overhead costs, improving product quality (and sales), and engineering workflows which resulted in explosive productivity. I also headed other critical projects including equipment testing, quality reviews, process development and performance auditing.Key Achievements Include:• Personally developed Metallurgic Assay Tracking Data base for all precious metals. Automation of this process built vendor trust, saved thousands of hours in processing and freed up capital needed for expansion of personnel. • Solved issue causing multi-million dollar losses in returned products containing loose stones, by executing 4-month study on Suzuho High checker DX. Gains in quality process from this ultimately impacted vendors worldwide. • Appointed as QVC’s compliance liaison to Federal Trade Commission, and Homeland Security with US Customs, (C-TPAT), World Gold Council, GIA, USPS, FedEx, UPS and OSHA. • Saved over $100K in packaging costs after spearheading competitor and market demand analysis project.

East Vinend, New Jersey

As a senior manager, I directed site operations, sales administration, and staff leadership, and managed P&Ls. I also drove store revenue performance, ensuring sustainable profitability. Being heavily involved in purchasing, product negotiations, and cost control, I restructured practices and developed operating plans specifically designed to increase revenues and decrease loss. I also worked to ensure repeat business by building and cultivating a loyal customer base.

Master Of Business Administration - Mba (Incomplete), Busness Administration

Bachelor Of Fine Arts - Bfa, Metal And Jewelry Arts And A Minor In Art History