Prashant Goel Email & Phone Number

Dublin 2, Ie

Mumbai, Maharashtra, In

Mumbai, Maharashtra, In

Led service transition and delivery for multiple clients Global United Nations body and a Global Reinsurance client for datacenter support, cloud and end to end computing services. Managed knowledge transfer, hiring and training of team including operational managers, technical leads, SME’s and support resources. ► Increased efficiency and service availability by identifying issues in the client environment and designing a focused approach of reorganizing resources, tools and processes to solve the problems. ► Added significant revenue by identifying opportunities for transformations and run them as projects. ► Build Cloud Capability and Cloud readiness by training support teams for Azure; enabling IaaS cloud components for backup and monitoring, creating workflows and standard operating procedures. Drove opportunities for DevOps to automate cloud tasks and processes. ► Partnered with leaders, stakeholders and coached, trained and managed onshore and offshore team to ensure business continuity, risk management and mitigation, response time. ► Planned vulnerability remediation by creating a technology roadmap to upgrade critical and non-critical infrastructure to ensure OS is on the N, N-1 version. ► Led service improvements to reduce incidents leading to increased customer satisfaction and reduced downtime.

Dublin 2, Ie

Through 70 person team led service delivery and contract management for two major global clients. Directed support for datacenter, servers, network, asset management, backup and recovery, disaster management and end user computing services.► Delivered high operational metrics and service availability by eliminating defects and improving time to delivery to ensure on-going quality support to the customer. ► Increased productivity by identifying automation and service improvement opportunities and unearthing trends by using data analytics and data mining. ► Realized cost savings for client by developing an enterprise wide software metering and harvesting solution for unused licensed software’s on client machines.► Achieved 100% Security compliance by working on internal auditors findings to meet SOC, PCI requirements.► Led and engaged teams, reduced attrition by 10%, by providing career development plan, supporting training needs, addressing teams/individuals concerns and providing rewards.

Dublin 2, Ie

New York, Ny, Us

Oversaw a large team of application packagers and business needs across North America, Asia Pacific and Europe and acted as a single point of contact for all technical architecture and client management requirements ► Managed and supported end user computing infrastructure services; SCCM, Symantec Endpoint Protection, Credant Mobile Guardian, Software packaging & deployment, Casper Suite, VMware► Architected and Implemented file-based encryption (Credant Mobile Guardian)

New York, Ny, Us

Managed the team of support engineers and application packagers across North America, Europe, and India► Strategized and implemented a packaging solution spanning the Full Software Product Lifecycle from the request to the deployment phase► Implement System Security Policies, managed SCCM, software distribution services.

New York, New York, Us

Clients supported: Morgan Stanley, NY |BNP Paribas, NY | UBS Warburg, CT | Deloitte Consulting, TX► Managed the team of support engineers and application packagers across North America, Europe, and India. ► Strategized and implemented a packaging solution spanning the Full Software Product Lifecycle from the request to the deployment phase► Implemented System Security Policies, managed SCCM, software distribution services.

Bangalore, Karnataka, In