Managed Service Delivery and IT Infrastructure, which is my specialty. For the last 15+ years, I have focused on maximizing productivity for increased operational efficiency with automation, service improvements and risk management to support client and business.I partner with client, vendors and internal stakeholders on strategies for positive outcomes, stabilized infrastructure, transformations, building relations and trust.I guide teams on challenging issues, plan mitigation to deliver quality results. Leading sensitive programs such as vulnerability remediation, security compliance, risk assessment and management, skill gap analysis analysis and other programs are ways I contribute to team success.Serving global clients’ needs ability to adapt to different cultural, emotional, and physical challenges. As a trusted resource, I have helped bridge the gap between Client, onsite teams and offshore colleagues including faster team integration, social connections, and productivity. Through my experience, intelligence, adaptability, and teamwork, I have been able to contribute:► Lead strategies for IT operations and support, change management ► Mentor, coach, guide and support onsite and offshore iteams. ► Spearhead data analysis, transformation, knowledge sharing, and security. ► Engage with teams on service improvements and customer satisfaction.Specialties: Infrastructure and Cloud service delivery, System enhancements, Process Improvement, Security and Compliance, Change Management, Team management, Client relationship.